MM
Mafedile M
1 reviews | Active since Sept 2026
14 Sept 2026, 13:44
iKeja
They haven't resolved my issue. My wifi is not yet working, still disconnected.
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Ikeja's replyOfficial
14 Sept 2026, 15:04Good day Anna.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the continued interruption to your Wi-Fi service.
As per our telephone conversation, a maintenance Job Card has been opened for your disconnectionn and our standard waiting period for maintenance is within 7 working days. I have escalated your matter to our Scheduling Department and currently awaiting feedback regarding the maintenance appointment. We understand the urgency of getting your connection restored and sincerely apologise for the inconvenience caused by the delay. As discussed, as soon as we receive confirmation of the scheduled date, we will contact you directly to provide an update.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards.
ikeja Support Team. (M.G)
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the continued interruption to your Wi-Fi service.
As per our telephone conversation, a maintenance Job Card has been opened for your disconnectionn and our standard waiting period for maintenance is within 7 working days. I have escalated your matter to our Scheduling Department and currently awaiting feedback regarding the maintenance appointment. We understand the urgency of getting your connection restored and sincerely apologise for the inconvenience caused by the delay. As discussed, as soon as we receive confirmation of the scheduled date, we will contact you directly to provide an update.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards.
ikeja Support Team. (M.G)
Ikeja's reply14 Sept 2026, 15:04
Official
Good day Anna.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the continued interruption to your Wi-Fi service.
As per our telephone conversation, a maintenance Job Card has been opened for your disconnectionn and our standard waiting period for maintenance is within 7 working days. I have escalated your matter to our Scheduling Department and currently awaiting feedback regarding the maintenance appointment. We understand the urgency of getting your connection restored and sincerely apologise for the inconvenience caused by the delay. As discussed, as soon as we receive confirmation of the scheduled date, we will contact you directly to provide an update.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards.
ikeja Support Team. (M.G)
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the continued interruption to your Wi-Fi service.
As per our telephone conversation, a maintenance Job Card has been opened for your disconnectionn and our standard waiting period for maintenance is within 7 working days. I have escalated your matter to our Scheduling Department and currently awaiting feedback regarding the maintenance appointment. We understand the urgency of getting your connection restored and sincerely apologise for the inconvenience caused by the delay. As discussed, as soon as we receive confirmation of the scheduled date, we will contact you directly to provide an update.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards.
ikeja Support Team. (M.G)