I regret installing with this company

I regret installing ikeja as I am paying for nothing . My connection is very slow, at times It just says connect without internet, I really really regret it and their customer care is just poor, I understand the busyness of the business but you can't take 2 hours to respond to a query. I'm just tired of this company and it's unhelping people. I have been moved from 1 tower to another and thing just get worse . I'm tired