1 reviews | Active since Oct 2020
I have app**** it's been on 31st March they explained that they got lot of installations to do and schedule my mine to 24th when they called I told them they can reschedule cause they is no one at home during the day then still I had to call again yesterd
I have app**** it's been on 31st March they explained that they got lot of installations to do and schedule my mine to 24th when they called I told them they can reschedule cause they is no one at home during the day then still I had to call again yesterday to ask when are they coming they respond was today will call in the morning .I had to look for someone to be in the house and pay her to wait gpr ikeja team still I'm the one asking how far it was afternoon already they said we are doing last customer coming after 5 guys where are you will.finish late and .maybe we can come tomorrow hei it's holiday tomorrow I will be at work meaning I had to pay this person for two days to wait for you Very disappointed you don't respect customers ikeja wave I'm upgrading from prime never expirence such with wave can't wait to hand over this equipment waiting for your competitors I saw them busy on our area due kind of things
Thank you for outlining the issues you are experiencing. We sincerely apologize for the inconvenience this has caused you. We have added you to the maintenance list, and a team will come to assist you tomorrow. They will bring the new wave router, and I will make sure they arrive on time, as we discussed over the phone.
Thank you for your patience as our team works diligently to resolve this issue. We are committed to restoring your confidence and trust in our service. Thank you for your continued support.
Kind regards,
Karabo and Dora
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Thank you for outlining the issues you are experiencing. We sincerely apologize for the inconvenience this has caused you. We have added you to the maintenance list, and a team will come to assist you tomorrow. They will bring the new wave router, and I will make sure they arrive on time, as we discussed over the phone.
Thank you for your patience as our team works diligently to resolve this issue. We are committed to restoring your confidence and trust in our service. Thank you for your continued support.
Kind regards,
Karabo and Dora
***
As promised my router will be installed tomorrow I will come back with the feed back
As promised my router will be installed tomorrow I will come back with the feed back
We believe that the team has successfully replaced the router you were having issues with. Thank you for bringing this matter to our attention, and we greatly appreciate your patience throughout the entire process.
If you need any further assistance, please do not hesitate to contact me, and I will be happy to help.
Kind regards,
Karabo
***
We believe that the team has successfully replaced the router you were having issues with. Thank you for bringing this matter to our attention, and we greatly appreciate your patience throughout the entire process.
If you need any further assistance, please do not hesitate to contact me, and I will be happy to help.
Kind regards,
Karabo
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