r
rafeeah
1 reviews | Active since May 2026
29 May 2026, 16:01
I did pay on Tuesday...
I did pay on Tuesday for my wifi they said they gonna put it in on Thursday so they came on Friday saying the company don't wanna give them a ladder to put it in and in front of the house is no signal..
Helpful (0)
Replies (1)0
Replies (1)
Ikeja's replyOfficial
29 May 2026, 16:50Good Day Refeeah,
Thank you for sharing your feedback and for taking my call. We sincerely apologize for the frustration and inconvenience caused during your installation process.Following our conversation, we would like to clarify that the installation could not be completed due to a lack of Line of Sight (LOS) required to provide a stable connection at your location. The issue was therefore not related to the availability of a ladder, and we apologize for any confusion regarding the information provided on-site.We understand that this experience did not meet your expectations, especially after you had already made payment and were anticipating the installation. We appreciate your patience and understanding, and we are sorry for the disappointment caused.Thank you for taking the time to speak with us and allow us the opportunity to explain the situation.
Kind Regards,
ikeja support team (M.G)
Thank you for sharing your feedback and for taking my call. We sincerely apologize for the frustration and inconvenience caused during your installation process.Following our conversation, we would like to clarify that the installation could not be completed due to a lack of Line of Sight (LOS) required to provide a stable connection at your location. The issue was therefore not related to the availability of a ladder, and we apologize for any confusion regarding the information provided on-site.We understand that this experience did not meet your expectations, especially after you had already made payment and were anticipating the installation. We appreciate your patience and understanding, and we are sorry for the disappointment caused.Thank you for taking the time to speak with us and allow us the opportunity to explain the situation.
Kind Regards,
ikeja support team (M.G)
Ikeja's reply29 May 2026, 16:50
Official
Good Day Refeeah,
Thank you for sharing your feedback and for taking my call. We sincerely apologize for the frustration and inconvenience caused during your installation process.Following our conversation, we would like to clarify that the installation could not be completed due to a lack of Line of Sight (LOS) required to provide a stable connection at your location. The issue was therefore not related to the availability of a ladder, and we apologize for any confusion regarding the information provided on-site.We understand that this experience did not meet your expectations, especially after you had already made payment and were anticipating the installation. We appreciate your patience and understanding, and we are sorry for the disappointment caused.Thank you for taking the time to speak with us and allow us the opportunity to explain the situation.
Kind Regards,
ikeja support team (M.G)
Thank you for sharing your feedback and for taking my call. We sincerely apologize for the frustration and inconvenience caused during your installation process.Following our conversation, we would like to clarify that the installation could not be completed due to a lack of Line of Sight (LOS) required to provide a stable connection at your location. The issue was therefore not related to the availability of a ladder, and we apologize for any confusion regarding the information provided on-site.We understand that this experience did not meet your expectations, especially after you had already made payment and were anticipating the installation. We appreciate your patience and understanding, and we are sorry for the disappointment caused.Thank you for taking the time to speak with us and allow us the opportunity to explain the situation.
Kind Regards,
ikeja support team (M.G)