LM
Lerato M
1 reviews | Active since Nov 2019
16 Dec 2022, 08:01
Horrible network connection and horrible service
Horrible service it was installed about a day about now it keeps on saying not internet service I called and was placed on hold for over ten minutes until my data depleted, what'sapp messages was read but not responded to this embarrassed me in front of my family that came to visit and I couldnt use my tv through out the day. I would never ever recommend this to anyone.
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Ikeja's replyOfficial
20 Dec 2022, 11:44Good morning Lerato,
Hope you are well. Thank you for your feedback. I am sorry for the wait time and looking into this.
In regard to the Whatsapp Service ***), I can see you messaged us on the 15th of December and you did have to wait unusually long. This was due to staffing issues on our side which I apologise for. I have organised for you to be called.
Our main goal is to ensure you are connected and enjoying the service moving forward.
Best, Patrick the Head of Customer Engagement
Hope you are well. Thank you for your feedback. I am sorry for the wait time and looking into this.
In regard to the Whatsapp Service ***), I can see you messaged us on the 15th of December and you did have to wait unusually long. This was due to staffing issues on our side which I apologise for. I have organised for you to be called.
Our main goal is to ensure you are connected and enjoying the service moving forward.
Best, Patrick the Head of Customer Engagement
Ikeja's reply20 Dec 2022, 11:44
Official
Good morning Lerato,
Hope you are well. Thank you for your feedback. I am sorry for the wait time and looking into this.
In regard to the Whatsapp Service ***), I can see you messaged us on the 15th of December and you did have to wait unusually long. This was due to staffing issues on our side which I apologise for. I have organised for you to be called.
Our main goal is to ensure you are connected and enjoying the service moving forward.
Best, Patrick the Head of Customer Engagement
Hope you are well. Thank you for your feedback. I am sorry for the wait time and looking into this.
In regard to the Whatsapp Service ***), I can see you messaged us on the 15th of December and you did have to wait unusually long. This was due to staffing issues on our side which I apologise for. I have organised for you to be called.
Our main goal is to ensure you are connected and enjoying the service moving forward.
Best, Patrick the Head of Customer Engagement