YG
Yolanda G
1 reviews | Active since May 2026
14 May 2026, 15:20
Horrible experience with Ikeja wifi provider
Ikeja has terrible customer service. The staff was also very rude. I paid for wifi and it wasn't working for a whole month. I have asked for a refund with no success. I have also asked for a cancelation multiple times with no success. They are a horrible wifi provider. I wouldn't recommend to anyone
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Ikeja's replyOfficial
14 May 2026, 16:13Good day Yolanda,
We sincerely apologize for the frustration and inconvenience you have experienced. Since your issue was reported on the 20th, our team has been making efforts to contact you to assist with resolving the matter, however we were unable to reach you as our calls and follow-ups went unanswered.
As part of our support process, we are required to complete basic troubleshooting steps before dispatching a technical team, and this was explained during our communication. Even today, we attempted to contact you again but could not get through.
We understand your disappointment regarding the service interruption and refund request, we would still like the opportunity to assist you further and work towards a resolution. Please provide us with a suitable contact time or respond to our support team so we can help resolve this matter as quickly as possible.
Kind Regards,
ikeja Support (C.M)
We sincerely apologize for the frustration and inconvenience you have experienced. Since your issue was reported on the 20th, our team has been making efforts to contact you to assist with resolving the matter, however we were unable to reach you as our calls and follow-ups went unanswered.
As part of our support process, we are required to complete basic troubleshooting steps before dispatching a technical team, and this was explained during our communication. Even today, we attempted to contact you again but could not get through.
We understand your disappointment regarding the service interruption and refund request, we would still like the opportunity to assist you further and work towards a resolution. Please provide us with a suitable contact time or respond to our support team so we can help resolve this matter as quickly as possible.
Kind Regards,
ikeja Support (C.M)
Ikeja's reply14 May 2026, 16:13
Official
Good day Yolanda,
We sincerely apologize for the frustration and inconvenience you have experienced. Since your issue was reported on the 20th, our team has been making efforts to contact you to assist with resolving the matter, however we were unable to reach you as our calls and follow-ups went unanswered.
As part of our support process, we are required to complete basic troubleshooting steps before dispatching a technical team, and this was explained during our communication. Even today, we attempted to contact you again but could not get through.
We understand your disappointment regarding the service interruption and refund request, we would still like the opportunity to assist you further and work towards a resolution. Please provide us with a suitable contact time or respond to our support team so we can help resolve this matter as quickly as possible.
Kind Regards,
ikeja Support (C.M)
We sincerely apologize for the frustration and inconvenience you have experienced. Since your issue was reported on the 20th, our team has been making efforts to contact you to assist with resolving the matter, however we were unable to reach you as our calls and follow-ups went unanswered.
As part of our support process, we are required to complete basic troubleshooting steps before dispatching a technical team, and this was explained during our communication. Even today, we attempted to contact you again but could not get through.
We understand your disappointment regarding the service interruption and refund request, we would still like the opportunity to assist you further and work towards a resolution. Please provide us with a suitable contact time or respond to our support team so we can help resolve this matter as quickly as possible.
Kind Regards,
ikeja Support (C.M)