AS
Asiphe S
1 reviews | Active since Nov 2023
02 Feb 2026, 07:32
Horrible Customer Service and Internet Connection
If it’s not horrible consultants it’s a horrible network.
I’ll give it to you guys, your customer service is the worst ever, I cannot believe a few seconds ago I called in regarding my connection and a customer who picked up the phone spoke to her fellow colleague for a beautiful 30 seconds and I’m on the line the whole time talking to myself. And you know what I like the most about you? I just paid my monthly fee but I’m experiencing this and I have to go through your *********** consultant and every month it’s the same thing. I don’t recommend your Services with everything I have and I hope there’s no one in anywhere in the world who wants to install your WiFi because they are about to experience hell.
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
02 Feb 2026, 09:16Good day Asiphe
Thank you for taking my call. Please accept our sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to resolve the matter. We appreciate your cooperation and understanding.As discussed, we will continue troubleshooting via the chat to ensure all required checks are completed efficiently. Should the issue require further technical intervention, we will escalate the matter to our Network Operations Centre (NOC) for deeper investigation and resolution.
Please be assured that we remain committed to resolving this matter as quickly as possible. Should you have any questions or require further assistance in the meantime, please do not hesitate to reach out.
Kind regards,
ikeja support team (T.S)
Thank you for taking my call. Please accept our sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to resolve the matter. We appreciate your cooperation and understanding.As discussed, we will continue troubleshooting via the chat to ensure all required checks are completed efficiently. Should the issue require further technical intervention, we will escalate the matter to our Network Operations Centre (NOC) for deeper investigation and resolution.
Please be assured that we remain committed to resolving this matter as quickly as possible. Should you have any questions or require further assistance in the meantime, please do not hesitate to reach out.
Kind regards,
ikeja support team (T.S)
Ikeja's reply02 Feb 2026, 09:16
Official
Good day Asiphe
Thank you for taking my call. Please accept our sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to resolve the matter. We appreciate your cooperation and understanding.As discussed, we will continue troubleshooting via the chat to ensure all required checks are completed efficiently. Should the issue require further technical intervention, we will escalate the matter to our Network Operations Centre (NOC) for deeper investigation and resolution.
Please be assured that we remain committed to resolving this matter as quickly as possible. Should you have any questions or require further assistance in the meantime, please do not hesitate to reach out.
Kind regards,
ikeja support team (T.S)
Thank you for taking my call. Please accept our sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to resolve the matter. We appreciate your cooperation and understanding.As discussed, we will continue troubleshooting via the chat to ensure all required checks are completed efficiently. Should the issue require further technical intervention, we will escalate the matter to our Network Operations Centre (NOC) for deeper investigation and resolution.
Please be assured that we remain committed to resolving this matter as quickly as possible. Should you have any questions or require further assistance in the meantime, please do not hesitate to reach out.
Kind regards,
ikeja support team (T.S)
AS
Asiphe S's updateReviewer Update
02 Feb 2026, 19:06A special thank you to Thembi who took her time this morning and tried to resolve my technical issue. I appreciate how she went all out making sure that she fixes the issue.
However I think you people need to be honest with me that I cannot use this WiFi anymore. It cannot be that for 2 months in a row every beginning of the month I have to go through the same struggle, go through all these consultants who are not willing to help which I understand because maybe they don’t know what is happening and no one is willing to tell me what is happening. I didn’t install this WiFi for vibes I installed it for work purposes yet I still have to get up every morning and go to the office. I came back 18:00 and it was up and running until 18:45, so which cable was it moved and by whom? Why do I have to go through such hassles for services that I’m paying for? So once again I have to call and report something that you guys won’t even know what is wrong because at this point I’m convinced no one knows.
I really am disappointed in this provider to say the least and I hope you fix whatever issues you have with your service and your consultants too.
However I think you people need to be honest with me that I cannot use this WiFi anymore. It cannot be that for 2 months in a row every beginning of the month I have to go through the same struggle, go through all these consultants who are not willing to help which I understand because maybe they don’t know what is happening and no one is willing to tell me what is happening. I didn’t install this WiFi for vibes I installed it for work purposes yet I still have to get up every morning and go to the office. I came back 18:00 and it was up and running until 18:45, so which cable was it moved and by whom? Why do I have to go through such hassles for services that I’m paying for? So once again I have to call and report something that you guys won’t even know what is wrong because at this point I’m convinced no one knows.
I really am disappointed in this provider to say the least and I hope you fix whatever issues you have with your service and your consultants too.
AS
Asiphe S's update02 Feb 2026, 19:06
Reviewer Update
A special thank you to Thembi who took her time this morning and tried to resolve my technical issue. I appreciate how she went all out making sure that she fixes the issue.
However I think you people need to be honest with me that I cannot use this WiFi anymore. It cannot be that for 2 months in a row every beginning of the month I have to go through the same struggle, go through all these consultants who are not willing to help which I understand because maybe they don’t know what is happening and no one is willing to tell me what is happening. I didn’t install this WiFi for vibes I installed it for work purposes yet I still have to get up every morning and go to the office. I came back 18:00 and it was up and running until 18:45, so which cable was it moved and by whom? Why do I have to go through such hassles for services that I’m paying for? So once again I have to call and report something that you guys won’t even know what is wrong because at this point I’m convinced no one knows.
I really am disappointed in this provider to say the least and I hope you fix whatever issues you have with your service and your consultants too.
However I think you people need to be honest with me that I cannot use this WiFi anymore. It cannot be that for 2 months in a row every beginning of the month I have to go through the same struggle, go through all these consultants who are not willing to help which I understand because maybe they don’t know what is happening and no one is willing to tell me what is happening. I didn’t install this WiFi for vibes I installed it for work purposes yet I still have to get up every morning and go to the office. I came back 18:00 and it was up and running until 18:45, so which cable was it moved and by whom? Why do I have to go through such hassles for services that I’m paying for? So once again I have to call and report something that you guys won’t even know what is wrong because at this point I’m convinced no one knows.
I really am disappointed in this provider to say the least and I hope you fix whatever issues you have with your service and your consultants too.
Ikeja's replyOfficial
02 Feb 2026, 19:46Good day Asiphe
Thank you for taking the time to share such detailed feedback. We truly appreciate you acknowledging Thembi, she takes pride in her work, and your recognition means a lot to us.
Please note that we have since contacted you telephonically, and your matter has been escalated to our network team for further investigation to identify and resolve the root cause. This escalation is specifically to ensure the issue is addressed properly and not treated as a recurring temporary fix.
We apologize for the inconvenience caused and for the lack of clear communication you’ve received previously. Your feedback regarding both the service and support has been noted and will be used to improve how we handle such cases going forward.
Thank you for your patience while we work to resolve this matter. We value your support and remain committed to getting this sorted.
Kind Regards
ikeja Support (C.M)
Thank you for taking the time to share such detailed feedback. We truly appreciate you acknowledging Thembi, she takes pride in her work, and your recognition means a lot to us.
Please note that we have since contacted you telephonically, and your matter has been escalated to our network team for further investigation to identify and resolve the root cause. This escalation is specifically to ensure the issue is addressed properly and not treated as a recurring temporary fix.
We apologize for the inconvenience caused and for the lack of clear communication you’ve received previously. Your feedback regarding both the service and support has been noted and will be used to improve how we handle such cases going forward.
Thank you for your patience while we work to resolve this matter. We value your support and remain committed to getting this sorted.
Kind Regards
ikeja Support (C.M)
Ikeja's reply02 Feb 2026, 19:46
Official
Good day Asiphe
Thank you for taking the time to share such detailed feedback. We truly appreciate you acknowledging Thembi, she takes pride in her work, and your recognition means a lot to us.
Please note that we have since contacted you telephonically, and your matter has been escalated to our network team for further investigation to identify and resolve the root cause. This escalation is specifically to ensure the issue is addressed properly and not treated as a recurring temporary fix.
We apologize for the inconvenience caused and for the lack of clear communication you’ve received previously. Your feedback regarding both the service and support has been noted and will be used to improve how we handle such cases going forward.
Thank you for your patience while we work to resolve this matter. We value your support and remain committed to getting this sorted.
Kind Regards
ikeja Support (C.M)
Thank you for taking the time to share such detailed feedback. We truly appreciate you acknowledging Thembi, she takes pride in her work, and your recognition means a lot to us.
Please note that we have since contacted you telephonically, and your matter has been escalated to our network team for further investigation to identify and resolve the root cause. This escalation is specifically to ensure the issue is addressed properly and not treated as a recurring temporary fix.
We apologize for the inconvenience caused and for the lack of clear communication you’ve received previously. Your feedback regarding both the service and support has been noted and will be used to improve how we handle such cases going forward.
Thank you for your patience while we work to resolve this matter. We value your support and remain committed to getting this sorted.
Kind Regards
ikeja Support (C.M)