SY
Siphosethu Y
1 reviews | Active since Dec 2021
05 Aug 2025, 16:31
Horrible customer service
Horrible experience, their contact centre agents hang up on you. They are always short of people to assist. Yeeeerrrr!!!!
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Replies (1)
Ikeja's replyOfficial
05 Aug 2025, 16:54Hi Siphosethu,
Thank you for contact ikeja, as per telephone conversation please be advised we have captured your information on our data base, this is to help us be able to reach out to you as soon as our sign up in Thembisa are opened again. We have investigated our call records the number we used to contact you on which is the one you have left on the review has no history on our system.
In terms of being short staffed we have also explained to you the routing process before you can get through to our consultants we hope the explanation made sense, you can rest assured we have enough consultants available and ready to assist our ikeja customers.
Regards
ikeja Support Team
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Thank you for contact ikeja, as per telephone conversation please be advised we have captured your information on our data base, this is to help us be able to reach out to you as soon as our sign up in Thembisa are opened again. We have investigated our call records the number we used to contact you on which is the one you have left on the review has no history on our system.
In terms of being short staffed we have also explained to you the routing process before you can get through to our consultants we hope the explanation made sense, you can rest assured we have enough consultants available and ready to assist our ikeja customers.
Regards
ikeja Support Team
***
Ikeja's reply05 Aug 2025, 16:54
Official
Hi Siphosethu,
Thank you for contact ikeja, as per telephone conversation please be advised we have captured your information on our data base, this is to help us be able to reach out to you as soon as our sign up in Thembisa are opened again. We have investigated our call records the number we used to contact you on which is the one you have left on the review has no history on our system.
In terms of being short staffed we have also explained to you the routing process before you can get through to our consultants we hope the explanation made sense, you can rest assured we have enough consultants available and ready to assist our ikeja customers.
Regards
ikeja Support Team
***
Thank you for contact ikeja, as per telephone conversation please be advised we have captured your information on our data base, this is to help us be able to reach out to you as soon as our sign up in Thembisa are opened again. We have investigated our call records the number we used to contact you on which is the one you have left on the review has no history on our system.
In terms of being short staffed we have also explained to you the routing process before you can get through to our consultants we hope the explanation made sense, you can rest assured we have enough consultants available and ready to assist our ikeja customers.
Regards
ikeja Support Team
***