TM
Thembi M
1 reviews | Active since Nov 2017
07 Mar 2022, 06:27
Horrible
I have to contact them everyday. Never have good connectivity. Whenever I contact them on WhatsApp I'm always told to reboot and change cables which never works. Never get anything beyond 1MB if it goes anything beyond that it's no more than 5 Min. I've been told that technicians will come through to check this out and they said SLA is 72 hour and it's been a month now
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Ikeja's replyOfficial
07 Mar 2022, 10:07Hello Thembi,
I am sorry for the experience you have had, this is not our usual service. I will be contacting you today to organise a team to come and out and check all of your equipment.
Best, Patrick - Head of Customer Engagement
I am sorry for the experience you have had, this is not our usual service. I will be contacting you today to organise a team to come and out and check all of your equipment.
Best, Patrick - Head of Customer Engagement
Ikeja's reply07 Mar 2022, 10:07
Official
Hello Thembi,
I am sorry for the experience you have had, this is not our usual service. I will be contacting you today to organise a team to come and out and check all of your equipment.
Best, Patrick - Head of Customer Engagement
I am sorry for the experience you have had, this is not our usual service. I will be contacting you today to organise a team to come and out and check all of your equipment.
Best, Patrick - Head of Customer Engagement