NV
Nolo V
1 reviews | Active since Aug 2018
01 Oct 2025, 11:31
Excellent customer service
Our WiFi has been disconnected since Saturday(28/09/2025)and the service received from other agents was pathetic and not helpful at all.
A big Thank you to Naledi for going over and above you have exceeded customer service
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Replies (1)
Ikeja's replyOfficial
01 Oct 2025, 14:26Good day Nolonwabo.
Thank you for your feedback and for bringing your concerns to our attention.
We sincerely apologize for the inconvenience you experienced with your connection and for the service shortfalls you encountered with some of our consultants. This is not the standard we aim to deliver.
We are pleased to confirm that your connection has now been restored. We’re also grateful that you acknowledged Naledi’s efforts — we will be sure to share your appreciation with her, as she truly values going the extra mile for our clients.
Thank you for your patience and for giving us the opportunity to resolve this matter. Should you experience any further issues, please don’t hesitate to reach out.
Kind regards,
The ikeja Support Team
Thank you for your feedback and for bringing your concerns to our attention.
We sincerely apologize for the inconvenience you experienced with your connection and for the service shortfalls you encountered with some of our consultants. This is not the standard we aim to deliver.
We are pleased to confirm that your connection has now been restored. We’re also grateful that you acknowledged Naledi’s efforts — we will be sure to share your appreciation with her, as she truly values going the extra mile for our clients.
Thank you for your patience and for giving us the opportunity to resolve this matter. Should you experience any further issues, please don’t hesitate to reach out.
Kind regards,
The ikeja Support Team
Ikeja's reply01 Oct 2025, 14:26
Official
Good day Nolonwabo.
Thank you for your feedback and for bringing your concerns to our attention.
We sincerely apologize for the inconvenience you experienced with your connection and for the service shortfalls you encountered with some of our consultants. This is not the standard we aim to deliver.
We are pleased to confirm that your connection has now been restored. We’re also grateful that you acknowledged Naledi’s efforts — we will be sure to share your appreciation with her, as she truly values going the extra mile for our clients.
Thank you for your patience and for giving us the opportunity to resolve this matter. Should you experience any further issues, please don’t hesitate to reach out.
Kind regards,
The ikeja Support Team
Thank you for your feedback and for bringing your concerns to our attention.
We sincerely apologize for the inconvenience you experienced with your connection and for the service shortfalls you encountered with some of our consultants. This is not the standard we aim to deliver.
We are pleased to confirm that your connection has now been restored. We’re also grateful that you acknowledged Naledi’s efforts — we will be sure to share your appreciation with her, as she truly values going the extra mile for our clients.
Thank you for your patience and for giving us the opportunity to resolve this matter. Should you experience any further issues, please don’t hesitate to reach out.
Kind regards,
The ikeja Support Team