MZ
Mbali Z
1 reviews | Active since Sept 2019
26 Jun 2024, 13:49
Distasteful treatment
I have been having problems with my connectivity since the 6th of June, now the network I am connected too has been disconnected for a week now. I have been calling and messaging the ikeja support consultants and a maintenance team was scheduled to come and fix my connection. I'm on day 3 waiting for the maintenance team. It's unfortunate that when month end comes for me to pay for my connection I pay it without fail. However for the month of June I'm really not sure what I have paid for as I didn't get to enjoy the benefits of having wifi.
Helpful (0)
Replies (5)0
Replies (5)
Ikeja's replyOfficial
26 Jun 2024, 19:45Good day Mbali,
Thank you for your feedback. We apologize for the inconvenience and would like to resolve this matter. Please get in touch with us directly so we can assist you further.
Kind regards
Dorah
Senior Lead
Thank you for your feedback. We apologize for the inconvenience and would like to resolve this matter. Please get in touch with us directly so we can assist you further.
Kind regards
Dorah
Senior Lead
Ikeja's reply26 Jun 2024, 19:45
Official
Good day Mbali,
Thank you for your feedback. We apologize for the inconvenience and would like to resolve this matter. Please get in touch with us directly so we can assist you further.
Kind regards
Dorah
Senior Lead
Thank you for your feedback. We apologize for the inconvenience and would like to resolve this matter. Please get in touch with us directly so we can assist you further.
Kind regards
Dorah
Senior Lead
MZ
Mbali Z's updateReviewer Update
27 Jun 2024, 11:21Good day Dora
Who do I need to contact directly as I have been calling *** as well as WhatsApping the ikeja support consultants everyday.
I have requested for this issue to be escalated, I have asked for the contact information of anyone I can escalate this issue to and I get told I should call the above mentioned numbers should my issue not be resolved.
Kindly provide me with the contact information I can call or email in order for this matter to resolved.
Thank you.
Kind regards
Who do I need to contact directly as I have been calling *** as well as WhatsApping the ikeja support consultants everyday.
I have requested for this issue to be escalated, I have asked for the contact information of anyone I can escalate this issue to and I get told I should call the above mentioned numbers should my issue not be resolved.
Kindly provide me with the contact information I can call or email in order for this matter to resolved.
Thank you.
Kind regards
MZ
Mbali Z's update27 Jun 2024, 11:21
Reviewer Update
Good day Dora
Who do I need to contact directly as I have been calling *** as well as WhatsApping the ikeja support consultants everyday.
I have requested for this issue to be escalated, I have asked for the contact information of anyone I can escalate this issue to and I get told I should call the above mentioned numbers should my issue not be resolved.
Kindly provide me with the contact information I can call or email in order for this matter to resolved.
Thank you.
Kind regards
Who do I need to contact directly as I have been calling *** as well as WhatsApping the ikeja support consultants everyday.
I have requested for this issue to be escalated, I have asked for the contact information of anyone I can escalate this issue to and I get told I should call the above mentioned numbers should my issue not be resolved.
Kindly provide me with the contact information I can call or email in order for this matter to resolved.
Thank you.
Kind regards
Ikeja's replyOfficial
28 Jun 2024, 07:24Good day Mbali,
Thank you for your response.
Please email me on *** and we will resolve from here on out.
Thank you for your patience. We do apologize for the experience.
Lets fix this together.
Regards,
Gillian
ikeja Wireless Team
Thank you for your response.
Please email me on *** and we will resolve from here on out.
Thank you for your patience. We do apologize for the experience.
Lets fix this together.
Regards,
Gillian
ikeja Wireless Team
Ikeja's reply28 Jun 2024, 07:24
Official
Good day Mbali,
Thank you for your response.
Please email me on *** and we will resolve from here on out.
Thank you for your patience. We do apologize for the experience.
Lets fix this together.
Regards,
Gillian
ikeja Wireless Team
Thank you for your response.
Please email me on *** and we will resolve from here on out.
Thank you for your patience. We do apologize for the experience.
Lets fix this together.
Regards,
Gillian
ikeja Wireless Team
MZ
Mbali Z's updateReviewer Update
28 Jun 2024, 07:54Good day Gillian
The maintenance team came and resolved the issue.
Its unfortunate that it took me leaving a review on Hello Peter to have the issue escalate after a week of trying to get it resolved.
Thank you for your assistance and ensuring that the matter gets resolved.
Kind regards
The maintenance team came and resolved the issue.
Its unfortunate that it took me leaving a review on Hello Peter to have the issue escalate after a week of trying to get it resolved.
Thank you for your assistance and ensuring that the matter gets resolved.
Kind regards
MZ
Mbali Z's update28 Jun 2024, 07:54
Reviewer Update
Good day Gillian
The maintenance team came and resolved the issue.
Its unfortunate that it took me leaving a review on Hello Peter to have the issue escalate after a week of trying to get it resolved.
Thank you for your assistance and ensuring that the matter gets resolved.
Kind regards
The maintenance team came and resolved the issue.
Its unfortunate that it took me leaving a review on Hello Peter to have the issue escalate after a week of trying to get it resolved.
Thank you for your assistance and ensuring that the matter gets resolved.
Kind regards
Ikeja's replyOfficial
28 Jun 2024, 09:51Good day Mbali,
I am so glad that they made it out and resolved your issue.
If you need anything else, you can always ask for me on the whatsapp chat, *** and I will gladly return to you.
Have a wonderful day and weekend.
Regards,
Gillian
ikeja Wireless Team!
I am so glad that they made it out and resolved your issue.
If you need anything else, you can always ask for me on the whatsapp chat, *** and I will gladly return to you.
Have a wonderful day and weekend.
Regards,
Gillian
ikeja Wireless Team!
Ikeja's reply28 Jun 2024, 09:51
Official
Good day Mbali,
I am so glad that they made it out and resolved your issue.
If you need anything else, you can always ask for me on the whatsapp chat, *** and I will gladly return to you.
Have a wonderful day and weekend.
Regards,
Gillian
ikeja Wireless Team!
I am so glad that they made it out and resolved your issue.
If you need anything else, you can always ask for me on the whatsapp chat, *** and I will gladly return to you.
Have a wonderful day and weekend.
Regards,
Gillian
ikeja Wireless Team!