1 reviews | Active since Apr 2024
DISGUSTING AND NAUSEATING IKEJA SUPPORT SERVICES
PATHETIC, SHAMELESS AND ABSOLUTELY UNPROFESSIONAL AND RIDICULOUS SUPPORT SERVICES...I feel so ashamed to have referred and recommended it to people. I have 3 sites connected to with Ikeja. My first issue was no connection since 11 April...Reported it through whatsapp service...response said support would attend within 5 days...to this day...followed up in between...nothing up to now!!! It seems the company is bitting more than it can chew!!! Second, i requested for assistance for port forwarding for mobile monitoring of our CCTV systems for all sites... WORSE!!!..The so called "TECHNICIANS" have no idea what it means. All they know is port :80...and non could help...or follow up to understand the user requirements! If the speed at which you install the ikeja system starts differing significantly with speed with which you support the same systems...then you are heading to the gallows as new entrants are approaching... ! Not to mention that we paid for the whole month and we are expected to be paying for the coming month!
Thank you for your feedback and we do apologize for the inconvenience caused.
We have escalated this to our Field Team manager who can now resolve the issue the best way we know how.
We once again, do apologize.
Regards,
Gillian
Senior Lead
Thank you for your feedback and we do apologize for the inconvenience caused.
We have escalated this to our Field Team manager who can now resolve the issue the best way we know how.
We once again, do apologize.
Regards,
Gillian
Senior Lead
