WG
Witness G

1 reviews | Active since Apr 2024

29 Apr 2024, 02:23

DISGUSTING AND NAUSEATING IKEJA SUPPORT SERVICES

PATHETIC, SHAMELESS AND ABSOLUTELY UNPROFESSIONAL AND RIDICULOUS SUPPORT SERVICES...I feel so ashamed to have referred and recommended it to people. I have 3 sites connected to with Ikeja. My first issue was no connection since 11 April...Reported it through whatsapp service...response said support would attend within 5 days...to this day...followed up in between...nothing up to now!!! It seems the company is bitting more than it can chew!!! Second, i requested for assistance for port forwarding for mobile monitoring of our CCTV systems for all sites... WORSE!!!..The so called "TECHNICIANS" have no idea what it means. All they know is port :80...and non could help...or follow up to understand the user requirements! If the speed at which you install the ikeja system starts differing significantly with speed with which you support the same systems...then you are heading to the gallows as new entrants are approaching... ! Not to mention that we paid for the whole month and we are expected to be paying for the coming month!

0
Replies (2)
Ikeja
Ikeja's reply29 Apr 2024, 09:25
Official
Good day Witness,

Thank you for your feedback and we do apologize for the inconvenience caused. 

We have escalated this to our Field Team manager who can now resolve the issue the best way we know how. 

We once again, do apologize. 

Regards,
Gillian
Senior Lead
WG
Witness G's update05 May 2024, 06:39
Reviewer Update
Yesterday. Friday 04 May 2024, marked the resumption of our data service from 11 April (date of initial complaint) . No technicians came to the site, no one checked with us if service issue had resolved and no one has followed up on the second part of my complaint (port forwarding)...