BK
Boyce K
1 reviews | Active since Jul 2025
26 Jul 2025, 13:11
Disconnection
Your service is getting poor by the day every Saturday I experience disconnection. Slow to respond on WhatsApp and on calls.
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Replies (1)
Ikeja's replyOfficial
28 Jul 2025, 09:38Good day Boyce,
Thank you for raising your concerns. We sincerely apologize for the experience you've had. As discussed over the phone, we were unfortunately experiencing a high volume of chats, which resulted in delayed response times on our side.I'm pleased that Sipho was able to resolve the issue promptly once he took over. Please rest assured that we are committed to resolving all queries as quickly and efficiently as possible.
Thank you for your patience. Should you need any further assistance, please do not hesitate to contact us — we’ll be happy to assist you further.
Kind regards,
Karabo
+***4
Thank you for raising your concerns. We sincerely apologize for the experience you've had. As discussed over the phone, we were unfortunately experiencing a high volume of chats, which resulted in delayed response times on our side.I'm pleased that Sipho was able to resolve the issue promptly once he took over. Please rest assured that we are committed to resolving all queries as quickly and efficiently as possible.
Thank you for your patience. Should you need any further assistance, please do not hesitate to contact us — we’ll be happy to assist you further.
Kind regards,
Karabo
+***4
Ikeja's reply28 Jul 2025, 09:38
Official
Good day Boyce,
Thank you for raising your concerns. We sincerely apologize for the experience you've had. As discussed over the phone, we were unfortunately experiencing a high volume of chats, which resulted in delayed response times on our side.I'm pleased that Sipho was able to resolve the issue promptly once he took over. Please rest assured that we are committed to resolving all queries as quickly and efficiently as possible.
Thank you for your patience. Should you need any further assistance, please do not hesitate to contact us — we’ll be happy to assist you further.
Kind regards,
Karabo
+***4
Thank you for raising your concerns. We sincerely apologize for the experience you've had. As discussed over the phone, we were unfortunately experiencing a high volume of chats, which resulted in delayed response times on our side.I'm pleased that Sipho was able to resolve the issue promptly once he took over. Please rest assured that we are committed to resolving all queries as quickly and efficiently as possible.
Thank you for your patience. Should you need any further assistance, please do not hesitate to contact us — we’ll be happy to assist you further.
Kind regards,
Karabo
+***4