NM
NOKUTHULA M
1 reviews | Active since May 2025
15 May 2025, 16:36
Disconnected
My Wi-Fi has not been working for 2 weeks now. I'm a work-from-home mom; this means I had to pop out money to buy data as I'm disconnected from their Wi-Fi. Escalated to their WhatsApp, and I'm not getting assistance. They have said a scheduling team will contact me, but nothing. Bad customer service with no sense of emergency.
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Ikeja's replyOfficial
16 May 2025, 10:42Good day Nokuthula,
Thank you for raising your concerns, we have noted down the valid points you have made and I can assure that ikeja is always looking for better and more improved ways of communicating with clients and I have mentioned to you that a team will be sent over by Monday the latest for technical assistance.
Thank you for your patience and understanding.
Warm regards
Karabo
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Thank you for raising your concerns, we have noted down the valid points you have made and I can assure that ikeja is always looking for better and more improved ways of communicating with clients and I have mentioned to you that a team will be sent over by Monday the latest for technical assistance.
Thank you for your patience and understanding.
Warm regards
Karabo
***
Ikeja's reply16 May 2025, 10:42
Official
Good day Nokuthula,
Thank you for raising your concerns, we have noted down the valid points you have made and I can assure that ikeja is always looking for better and more improved ways of communicating with clients and I have mentioned to you that a team will be sent over by Monday the latest for technical assistance.
Thank you for your patience and understanding.
Warm regards
Karabo
***
Thank you for raising your concerns, we have noted down the valid points you have made and I can assure that ikeja is always looking for better and more improved ways of communicating with clients and I have mentioned to you that a team will be sent over by Monday the latest for technical assistance.
Thank you for your patience and understanding.
Warm regards
Karabo
***