SM
Simphiwe M
1 reviews | Active since Nov 2025
27 Nov 2025, 05:30
Disastrous Service – Nothing Ever Gets Properly Fixed
Poor service, recurring issues, slow support, unprofessional, unresolved problems persist.
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Replies (1)
Ikeja's replyOfficial
27 Nov 2025, 16:15Good day Simphiwe.
Thank you for taking my calls. As discussed, we have sent a team to restore your connection, and you have confirmed that it is now back online. We will continue to monitor your connection closely and check in with you throughout the weekend. We are glad that the issue has been resolved and that you are now connected.
We sincerely apologize for the experience you’ve had — this is not the level of service we aim to provide. Recurring issues can be very frustrating, and we completely understand your concern. We appreciate the trust you place in us, and we are committed to earning that trust back by delivering on our promises.
Once again, we truly apologize for the inconvenience caused.
Kind regards,
Ikeja Team (TS)
Thank you for taking my calls. As discussed, we have sent a team to restore your connection, and you have confirmed that it is now back online. We will continue to monitor your connection closely and check in with you throughout the weekend. We are glad that the issue has been resolved and that you are now connected.
We sincerely apologize for the experience you’ve had — this is not the level of service we aim to provide. Recurring issues can be very frustrating, and we completely understand your concern. We appreciate the trust you place in us, and we are committed to earning that trust back by delivering on our promises.
Once again, we truly apologize for the inconvenience caused.
Kind regards,
Ikeja Team (TS)
Ikeja's reply27 Nov 2025, 16:15
Official
Good day Simphiwe.
Thank you for taking my calls. As discussed, we have sent a team to restore your connection, and you have confirmed that it is now back online. We will continue to monitor your connection closely and check in with you throughout the weekend. We are glad that the issue has been resolved and that you are now connected.
We sincerely apologize for the experience you’ve had — this is not the level of service we aim to provide. Recurring issues can be very frustrating, and we completely understand your concern. We appreciate the trust you place in us, and we are committed to earning that trust back by delivering on our promises.
Once again, we truly apologize for the inconvenience caused.
Kind regards,
Ikeja Team (TS)
Thank you for taking my calls. As discussed, we have sent a team to restore your connection, and you have confirmed that it is now back online. We will continue to monitor your connection closely and check in with you throughout the weekend. We are glad that the issue has been resolved and that you are now connected.
We sincerely apologize for the experience you’ve had — this is not the level of service we aim to provide. Recurring issues can be very frustrating, and we completely understand your concern. We appreciate the trust you place in us, and we are committed to earning that trust back by delivering on our promises.
Once again, we truly apologize for the inconvenience caused.
Kind regards,
Ikeja Team (TS)