DN
Dumisani N
1 reviews | Active since Sept 2020
20 Apr 2026, 18:03
DISAPPOINTED CLIENT 😞 😥
Im so disappointed with Ikeja's technicians behavior. Installation was scheduled for today dating( 20/04/2026) he called me in the morning confirming the appointment, I had to cancel important appointments because of that, guess what? At 17:00 when I called him to enquire about their whereabouts, he was soo arrogant and he even hung up his phone. That time I was the one who took the initiative to call him, only for me to get that arrogance. And yeah they didn't come.
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Ikeja's replyOfficial
20 Apr 2026, 19:36Good day Dumisani Ntuli
We sincerely apologize for the disappointing experience you had with our technician today. This is not the level of service we strive to provide, and we understand how frustrating it must have been to rearrange your schedule and not receive the expected service. As we have discussed on the Support Line, your query has been escalated to the Field Team Manager and we are working to expedite this as soon as possible. We are truly sorry for the inconvenience caused.
Please be assured that we are taking this matter seriously. We do promise that your query will be resolved as soon as possible, and I will personally make sure to check in with you until everything is sorted.
Thank you for your patience and understanding.
Kind Regards
ikeja Support Team (TS)
We sincerely apologize for the disappointing experience you had with our technician today. This is not the level of service we strive to provide, and we understand how frustrating it must have been to rearrange your schedule and not receive the expected service. As we have discussed on the Support Line, your query has been escalated to the Field Team Manager and we are working to expedite this as soon as possible. We are truly sorry for the inconvenience caused.
Please be assured that we are taking this matter seriously. We do promise that your query will be resolved as soon as possible, and I will personally make sure to check in with you until everything is sorted.
Thank you for your patience and understanding.
Kind Regards
ikeja Support Team (TS)
Ikeja's reply20 Apr 2026, 19:36
Official
Good day Dumisani Ntuli
We sincerely apologize for the disappointing experience you had with our technician today. This is not the level of service we strive to provide, and we understand how frustrating it must have been to rearrange your schedule and not receive the expected service. As we have discussed on the Support Line, your query has been escalated to the Field Team Manager and we are working to expedite this as soon as possible. We are truly sorry for the inconvenience caused.
Please be assured that we are taking this matter seriously. We do promise that your query will be resolved as soon as possible, and I will personally make sure to check in with you until everything is sorted.
Thank you for your patience and understanding.
Kind Regards
ikeja Support Team (TS)
We sincerely apologize for the disappointing experience you had with our technician today. This is not the level of service we strive to provide, and we understand how frustrating it must have been to rearrange your schedule and not receive the expected service. As we have discussed on the Support Line, your query has been escalated to the Field Team Manager and we are working to expedite this as soon as possible. We are truly sorry for the inconvenience caused.
Please be assured that we are taking this matter seriously. We do promise that your query will be resolved as soon as possible, and I will personally make sure to check in with you until everything is sorted.
Thank you for your patience and understanding.
Kind Regards
ikeja Support Team (TS)