DN
Dineo N
1 reviews | Active since Feb 2025
07 Feb 2025, 17:34
Day light *******
I recently upgraded to Wave in December and on Sunday, we had a lightning strike and the router got damaged. I called on Monday and they assigned a technician to come on Friday..
The technician just left and told me that I would need to buy the router for R900 because the equipment belongs to me.
During installation I wasn’t told that and I’m not aware of that. He stated that’s in the contract but I didn’t receive a contract.
So now I’m left to wonder that how am I bound by T’s and C’s that I never agreed to.
Helpful (0)
Replies (1)0
Replies (1)Ikeja's replyOfficial
15 Feb 2025, 12:11Good day Dineo
Thank you for your feedback. As discussed over the phone and on WhatsApp, I advised that the signed contract outlining the terms and conditions of the Wave product must be submitted before the upgrade can proceed. I appreciate your patience and understanding as we reached an agreement on the way forward.
Kind regards
Dorah
Senior Lead
Thank you for your feedback. As discussed over the phone and on WhatsApp, I advised that the signed contract outlining the terms and conditions of the Wave product must be submitted before the upgrade can proceed. I appreciate your patience and understanding as we reached an agreement on the way forward.
Kind regards
Dorah
Senior Lead
Ikeja's reply15 Feb 2025, 12:11
Official
Good day Dineo
Thank you for your feedback. As discussed over the phone and on WhatsApp, I advised that the signed contract outlining the terms and conditions of the Wave product must be submitted before the upgrade can proceed. I appreciate your patience and understanding as we reached an agreement on the way forward.
Kind regards
Dorah
Senior Lead
Thank you for your feedback. As discussed over the phone and on WhatsApp, I advised that the signed contract outlining the terms and conditions of the Wave product must be submitted before the upgrade can proceed. I appreciate your patience and understanding as we reached an agreement on the way forward.
Kind regards
Dorah
Senior Lead
