DN
Dineo N

1 reviews | Active since Feb 2025

07 Feb 2025, 17:34

Day light *******

I recently upgraded to Wave in December and on Sunday, we had a lightning strike and the router got damaged. I called on Monday and they assigned a technician to come on Friday..

The technician just left and told me that I would need to buy the router for R900 because the equipment belongs to me.

During installation I wasn’t told that and I’m not aware of that. He stated that’s in the contract but I didn’t receive a contract.

So now I’m left to wonder that how am I bound by T’s and C’s that I never agreed to.

0
Replies (1)
Ikeja
Ikeja's reply15 Feb 2025, 12:11
Official
Good day Dineo

Thank you for your feedback. As discussed over the phone and on WhatsApp, I advised that the signed contract outlining the terms and conditions of the Wave product must be submitted before the upgrade can proceed. I appreciate your patience and understanding as we reached an agreement on the way forward.

Kind regards
Dorah
Senior Lead