P
Pumza
1 reviews | Active since Nov 2025
10 Feb 2026, 20:29
Connection: Slow especially in the evening
I have been using ikeja for more than a year.Now I'm experiencing unstable connection very slow,especially in the evening. Yesterday I contacted customer services,they assisted me for more than 5hrs from 17:12 up until 22:12 which I don't understand.At least early in the morning around 7:00 David from Network Operations Centre came back to me,apologies and helpful with the connection.
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Ikeja's replyOfficial
10 Feb 2026, 22:14Hi, Pumza.
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience caused by the slow and unstable connection, as well as the lengthy troubleshooting process.
We appreciate your patience and are glad that David from our Network Operations Centre was able to assist you this morning.
As it is currently after hours, our technical team will contact you again tomorrow morning at 07:00 to follow up and ensure the matter is fully resolved.
Thank you for your continued support — we remain committed to providing you with reliable service.
Kind regards,
Ikeja Support Team (M.D)
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience caused by the slow and unstable connection, as well as the lengthy troubleshooting process.
We appreciate your patience and are glad that David from our Network Operations Centre was able to assist you this morning.
As it is currently after hours, our technical team will contact you again tomorrow morning at 07:00 to follow up and ensure the matter is fully resolved.
Thank you for your continued support — we remain committed to providing you with reliable service.
Kind regards,
Ikeja Support Team (M.D)
Ikeja's reply10 Feb 2026, 22:14
Official
Hi, Pumza.
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience caused by the slow and unstable connection, as well as the lengthy troubleshooting process.
We appreciate your patience and are glad that David from our Network Operations Centre was able to assist you this morning.
As it is currently after hours, our technical team will contact you again tomorrow morning at 07:00 to follow up and ensure the matter is fully resolved.
Thank you for your continued support — we remain committed to providing you with reliable service.
Kind regards,
Ikeja Support Team (M.D)
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience caused by the slow and unstable connection, as well as the lengthy troubleshooting process.
We appreciate your patience and are glad that David from our Network Operations Centre was able to assist you this morning.
As it is currently after hours, our technical team will contact you again tomorrow morning at 07:00 to follow up and ensure the matter is fully resolved.
Thank you for your continued support — we remain committed to providing you with reliable service.
Kind regards,
Ikeja Support Team (M.D)