MM
Mahlori M
1 reviews | Active since Apr 2025
14 Apr 2026, 20:52
Connection
Very poor connection I've been texting their staff but all to get respond the next day with no solution
Helpful (0)
Replies (5)0
Replies (5)
Ikeja's replyOfficial
14 Apr 2026, 21:50Hello Mahlori.
Thank you for taking my call. Your issue has been handled and escalated to the Network Operations Team for further investigation. We sincerely apologize for the delay
Regards
ikeja Support Team(N.S)
Thank you for taking my call. Your issue has been handled and escalated to the Network Operations Team for further investigation. We sincerely apologize for the delay
Regards
ikeja Support Team(N.S)
Ikeja's reply14 Apr 2026, 21:50
Official
Hello Mahlori.
Thank you for taking my call. Your issue has been handled and escalated to the Network Operations Team for further investigation. We sincerely apologize for the delay
Regards
ikeja Support Team(N.S)
Thank you for taking my call. Your issue has been handled and escalated to the Network Operations Team for further investigation. We sincerely apologize for the delay
Regards
ikeja Support Team(N.S)
MM
Mahlori M's updateReviewer Update
16 Apr 2026, 20:22Very unhappy with their service for over 2 weeks now I'm busy texting them regarding my poor connection they keep on referring my case to so called their engineers who reply after 12 hours or so and still not fixed the problem I've paid My wifi this month for nothing because I'm not benefiting at all I have to buy data
MM
Mahlori M's update16 Apr 2026, 20:22
Reviewer Update
Very unhappy with their service for over 2 weeks now I'm busy texting them regarding my poor connection they keep on referring my case to so called their engineers who reply after 12 hours or so and still not fixed the problem I've paid My wifi this month for nothing because I'm not benefiting at all I have to buy data
Ikeja's replyOfficial
17 Apr 2026, 11:15Good day Mahlori
Thank you for bringing this matter to our attention. We acknowledge your concern and sincerely apologize for the inconvenience caused. Upon reviewing your connection, we can confirm that the issue has now been resolved and your service is currently online and functioning as expected.
Should you experience any further issues, please do not hesitate to reach out. We remain available and ready to assist.
Kind regards,
ikeja support team (D.M)
Thank you for bringing this matter to our attention. We acknowledge your concern and sincerely apologize for the inconvenience caused. Upon reviewing your connection, we can confirm that the issue has now been resolved and your service is currently online and functioning as expected.
Should you experience any further issues, please do not hesitate to reach out. We remain available and ready to assist.
Kind regards,
ikeja support team (D.M)
Ikeja's reply17 Apr 2026, 11:15
Official
Good day Mahlori
Thank you for bringing this matter to our attention. We acknowledge your concern and sincerely apologize for the inconvenience caused. Upon reviewing your connection, we can confirm that the issue has now been resolved and your service is currently online and functioning as expected.
Should you experience any further issues, please do not hesitate to reach out. We remain available and ready to assist.
Kind regards,
ikeja support team (D.M)
Thank you for bringing this matter to our attention. We acknowledge your concern and sincerely apologize for the inconvenience caused. Upon reviewing your connection, we can confirm that the issue has now been resolved and your service is currently online and functioning as expected.
Should you experience any further issues, please do not hesitate to reach out. We remain available and ready to assist.
Kind regards,
ikeja support team (D.M)
MM
Mahlori M's updateReviewer Update
17 Apr 2026, 21:11Nothing has been resolved on my side because you only reply after more than 10 hour and that time I'm at work how can you resolved something that is not connected to anything and not working during that time right now I've been texting your call centre to assist no one is replying they going to respond tomorrow and their respond will be "they closing off the chat they don't care whether the matter has been resolved or not so everyday I have to text you about the same issue and get the closing off respond without being assist
I'm so very disappointed with Ikeja call center or people who suppose to respond to customers
I'm so very disappointed with Ikeja call center or people who suppose to respond to customers
MM
Mahlori M's update17 Apr 2026, 21:11
Reviewer Update
Nothing has been resolved on my side because you only reply after more than 10 hour and that time I'm at work how can you resolved something that is not connected to anything and not working during that time right now I've been texting your call centre to assist no one is replying they going to respond tomorrow and their respond will be "they closing off the chat they don't care whether the matter has been resolved or not so everyday I have to text you about the same issue and get the closing off respond without being assist
I'm so very disappointed with Ikeja call center or people who suppose to respond to customers
I'm so very disappointed with Ikeja call center or people who suppose to respond to customers
Ikeja's replyOfficial
21 Apr 2026, 13:18Good day Mahlori
Thank you for taking the time to speak with me earlier. As discussed, your connection has been escalated to our Network Team for further investigation. They will monitor the service and assess whether the issue persists. Should a site visit be required, we will communicate this to you in advance so that you can arrange availability on your end.
We sincerely apologize for any inconvenience caused. Please be assured that we are prioritizing this matter and remain committed to restoring a stable and reliable connection as quickly as possible.
Kind regards,
ikeja support team (D.M)
Thank you for taking the time to speak with me earlier. As discussed, your connection has been escalated to our Network Team for further investigation. They will monitor the service and assess whether the issue persists. Should a site visit be required, we will communicate this to you in advance so that you can arrange availability on your end.
We sincerely apologize for any inconvenience caused. Please be assured that we are prioritizing this matter and remain committed to restoring a stable and reliable connection as quickly as possible.
Kind regards,
ikeja support team (D.M)
Ikeja's reply21 Apr 2026, 13:18
Official
Good day Mahlori
Thank you for taking the time to speak with me earlier. As discussed, your connection has been escalated to our Network Team for further investigation. They will monitor the service and assess whether the issue persists. Should a site visit be required, we will communicate this to you in advance so that you can arrange availability on your end.
We sincerely apologize for any inconvenience caused. Please be assured that we are prioritizing this matter and remain committed to restoring a stable and reliable connection as quickly as possible.
Kind regards,
ikeja support team (D.M)
Thank you for taking the time to speak with me earlier. As discussed, your connection has been escalated to our Network Team for further investigation. They will monitor the service and assess whether the issue persists. Should a site visit be required, we will communicate this to you in advance so that you can arrange availability on your end.
We sincerely apologize for any inconvenience caused. Please be assured that we are prioritizing this matter and remain committed to restoring a stable and reliable connection as quickly as possible.
Kind regards,
ikeja support team (D.M)