MK
Matshidiso K
1 reviews | Active since Aug 2023
18 Aug 2026, 20:33
card payments not giving time
Every time I load using card I never get my time and when I talk to consultants they take long to answer about hours then they say your voucher had expired and they can’t help you … I’m very not impressed with that’s service
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
18 Aug 2026, 21:19Good day Mathidiso,
Thank you for taking my call and for your understanding. I’m truly sorry for the frustration and inconvenience you’ve experienced with your vouchers and the delays in getting assistance. We understand how disappointing this must be, and we appreciate you bringing it to our attention. We’ll take your feedback seriously and work towards improving the service you receive.
Kind Regards,
ikeja Support (C.M)
Thank you for taking my call and for your understanding. I’m truly sorry for the frustration and inconvenience you’ve experienced with your vouchers and the delays in getting assistance. We understand how disappointing this must be, and we appreciate you bringing it to our attention. We’ll take your feedback seriously and work towards improving the service you receive.
Kind Regards,
ikeja Support (C.M)
Ikeja's reply18 Aug 2026, 21:19
Official
Good day Mathidiso,
Thank you for taking my call and for your understanding. I’m truly sorry for the frustration and inconvenience you’ve experienced with your vouchers and the delays in getting assistance. We understand how disappointing this must be, and we appreciate you bringing it to our attention. We’ll take your feedback seriously and work towards improving the service you receive.
Kind Regards,
ikeja Support (C.M)
Thank you for taking my call and for your understanding. I’m truly sorry for the frustration and inconvenience you’ve experienced with your vouchers and the delays in getting assistance. We understand how disappointing this must be, and we appreciate you bringing it to our attention. We’ll take your feedback seriously and work towards improving the service you receive.
Kind Regards,
ikeja Support (C.M)
MK
Matshidiso K's updateReviewer Update
18 Aug 2026, 23:01Good day C.M.,
Thank you so much for your kind message and, most importantly, for taking the time to assist me.
I really appreciate your patience, understanding, and the way you handled my concerns. I was frustrated with the situation initially, but after speaking with you and receiving your assistance, I’m now happy with the service and the outcome.
Thank you for making the effort to help me and for listening to my concerns. Your assistance truly made a difference, and I’m grateful for it.
Kind regards,
Mathidiso
Thank you so much for your kind message and, most importantly, for taking the time to assist me.
I really appreciate your patience, understanding, and the way you handled my concerns. I was frustrated with the situation initially, but after speaking with you and receiving your assistance, I’m now happy with the service and the outcome.
Thank you for making the effort to help me and for listening to my concerns. Your assistance truly made a difference, and I’m grateful for it.
Kind regards,
Mathidiso
MK
Matshidiso K's update18 Aug 2026, 23:01
Reviewer Update
Good day C.M.,
Thank you so much for your kind message and, most importantly, for taking the time to assist me.
I really appreciate your patience, understanding, and the way you handled my concerns. I was frustrated with the situation initially, but after speaking with you and receiving your assistance, I’m now happy with the service and the outcome.
Thank you for making the effort to help me and for listening to my concerns. Your assistance truly made a difference, and I’m grateful for it.
Kind regards,
Mathidiso
Thank you so much for your kind message and, most importantly, for taking the time to assist me.
I really appreciate your patience, understanding, and the way you handled my concerns. I was frustrated with the situation initially, but after speaking with you and receiving your assistance, I’m now happy with the service and the outcome.
Thank you for making the effort to help me and for listening to my concerns. Your assistance truly made a difference, and I’m grateful for it.
Kind regards,
Mathidiso
Ikeja's replyOfficial
19 Aug 2026, 09:34Hello Matshidiso,
You’re most welcome! It was truly my pleasure to assist you. I completely understand how frustrating the situation must have been initially and I’m glad we were able to address your concerns and reach a positive outcome.
Thank you for your patience, understanding, and kind words. Your feedback means a lot to me, and I’m happy to know that I could make a difference. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
ikeja Support (C.M)
You’re most welcome! It was truly my pleasure to assist you. I completely understand how frustrating the situation must have been initially and I’m glad we were able to address your concerns and reach a positive outcome.
Thank you for your patience, understanding, and kind words. Your feedback means a lot to me, and I’m happy to know that I could make a difference. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
ikeja Support (C.M)
Ikeja's reply19 Aug 2026, 09:34
Official
Hello Matshidiso,
You’re most welcome! It was truly my pleasure to assist you. I completely understand how frustrating the situation must have been initially and I’m glad we were able to address your concerns and reach a positive outcome.
Thank you for your patience, understanding, and kind words. Your feedback means a lot to me, and I’m happy to know that I could make a difference. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
ikeja Support (C.M)
You’re most welcome! It was truly my pleasure to assist you. I completely understand how frustrating the situation must have been initially and I’m glad we were able to address your concerns and reach a positive outcome.
Thank you for your patience, understanding, and kind words. Your feedback means a lot to me, and I’m happy to know that I could make a difference. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
ikeja Support (C.M)