Item: Ikeja
Rating: 1
Author: Andile M

Ikeja's replyOfficial

18 Mar 2026, 19:36

Hi, Andile

We’re really sorry to hear about your experience. This is definitely not the level of service we aim to provide.

We’ve tried reaching you to assist further, but unfortunately there was no answer. We will attempt to contact you again, however, if we’re unable to reach you, please feel free to get in touch with us using the details below. You’re also welcome to request to speak to a team leader on shift for priority assistance.

Please do not hesitate to contact us should you need any assistance:

📱 WhatsApp: ***
📞 Calls: ***
🕖 Operating times: 07h00am to 10h00pm

We’re here to help and would really like to get this resolved for you as soon as possible.

Regards,
ikeja Support Team (M.D)

Ikeja's reply18 Mar 2026, 19:36

Official

Hi, Andile

We’re really sorry to hear about your experience. This is definitely not the level of service we aim to provide.

We’ve tried reaching you to assist further, but unfortunately there was no answer. We will attempt to contact you again, however, if we’re unable to reach you, please feel free to get in touch with us using the details below. You’re also welcome to request to speak to a team leader on shift for priority assistance.

Please do not hesitate to contact us should you need any assistance:

📱 WhatsApp: ***
📞 Calls: ***
🕖 Operating times: 07h00am to 10h00pm

We’re here to help and would really like to get this resolved for you as soon as possible.

Regards,
ikeja Support Team (M.D)

AM

Andile M's updateReviewer Update

19 Mar 2026, 05:56

Stop lying cause when I picked up you guys dropped the phone.and I'm a trader and a gamer who just lost 300 dollars in an international trading platform

Because of a WiFi just cuts of when the is no bad weather ,and when you contact them they take more than 4 or 3 hours to reply to your complain

But when it's time for you to pay they call you more than5 times a day reminding you of a late payment

AM

Andile M's update19 Mar 2026, 05:56

Reviewer Update

Stop lying cause when I picked up you guys dropped the phone.and I'm a trader and a gamer who just lost 300 dollars in an international trading platform

Because of a WiFi just cuts of when the is no bad weather ,and when you contact them they take more than 4 or 3 hours to reply to your complain

But when it's time for you to pay they call you more than5 times a day reminding you of a late payment

Ikeja's replyOfficial

19 Mar 2026, 07:54

Good morning Andile Mcosana

Thank you for taking my call, and I apologize for the inconvenience caused.As discussed, your current line speed is 5 Mbps download and 2.5 Mbps upload. This bandwidth is shared among all connected devices and can vary depending on usage. Activities such as online gaming and trading require higher speeds, so an upgrade may be beneficial. I have escalated your case to the Network Team to review your connection. Additionally, I’ve arranged for a team member to contact you later today to follow up and check on your connection performance.

Kind Regards
ikeja Support Team (TS)

Ikeja's reply19 Mar 2026, 07:54

Official

Good morning Andile Mcosana

Thank you for taking my call, and I apologize for the inconvenience caused.As discussed, your current line speed is 5 Mbps download and 2.5 Mbps upload. This bandwidth is shared among all connected devices and can vary depending on usage. Activities such as online gaming and trading require higher speeds, so an upgrade may be beneficial. I have escalated your case to the Network Team to review your connection. Additionally, I’ve arranged for a team member to contact you later today to follow up and check on your connection performance.

Kind Regards
ikeja Support Team (TS)

AM

Andile M's updateReviewer Update

19 Mar 2026, 07:59

Not that I'm bad mouthing you guy the same thing we talk about a minute ago happened again and I sent you a video again complaining I don't know what's going on with the WiFi at all and I would love if someone came and see what is going on with it

Cause talking over the phone won't fix the cutting off it just did it now

AM

Andile M's update19 Mar 2026, 07:59

Reviewer Update

Not that I'm bad mouthing you guy the same thing we talk about a minute ago happened again and I sent you a video again complaining I don't know what's going on with the WiFi at all and I would love if someone came and see what is going on with it

Cause talking over the phone won't fix the cutting off it just did it now

Ikeja's replyOfficial

19 Mar 2026, 08:54

Good day Andile

Thank you for taking my call.As discussed, your connection briefly dropped because the team was making updates. You have since confirmed that the connection is now restored and stable.We will continue to monitor the connection and provide feedback as agreed.

Kind Regards
ikeja Support Team (TS)

Ikeja's reply19 Mar 2026, 08:54

Official

Good day Andile

Thank you for taking my call.As discussed, your connection briefly dropped because the team was making updates. You have since confirmed that the connection is now restored and stable.We will continue to monitor the connection and provide feedback as agreed.

Kind Regards
ikeja Support Team (TS)

AM

Andile M's updateReviewer Update

19 Mar 2026, 08:56

Hopefully this time around it won't give me problem much appreciated for getting back to me

AM

Andile M's update19 Mar 2026, 08:56

Reviewer Update

Hopefully this time around it won't give me problem much appreciated for getting back to me

Ikeja's replyOfficial

19 Mar 2026, 10:22

Good day Andile.

Thank you for my taking my calls.
As discussed, your connection is now restored and stable. Please do not hesitate to contact us should you have any issues.

Kind Regards
ikeja Support Team (TS)

Ikeja's reply19 Mar 2026, 10:22

Official

Good day Andile.

Thank you for my taking my calls.
As discussed, your connection is now restored and stable. Please do not hesitate to contact us should you have any issues.

Kind Regards
ikeja Support Team (TS)

Bad wifi