Bad service on customer update

I signed up with ikeja cause my colleague told me it was a good network business I can sign up with, I did sign up on 2nd of April 2022, I did follow all the instructions I was told to do on their whatsapp customer service, it was me who was and still making the follow ups making sure am on their list for instalation , cause this coming Saturday 16 April 2022 I will be making 14 days since my sign up and payment with ikeja. So I hope they do their part cause I did my'n without struggles so I can give them 5 stars and recommend them as they were recommend to me. Am giving them 1 star now cause their customer service is terrible, they are not updating me with anything, like how far will be my instalation, or what so ever so I may not panic if they will come or not or they give me the hell of a service, just like some of the comments I read here.