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jeremia M

1 reviews | Active since May 2018

02 Oct 2024, 22:46

Bad service and poor signal!!!

Just 1 day after paying for the wifi it acts up again as usual "connected without internet ".how can 4 devices share a speed of 5mbps and why was the option to check the speed enabled?? Before the speed was 64mbps and now your consultant says it's 5mbps for all devices,can you kindly get your technicians to come and check the location of 67010 wifi because your consultant wasn't helpful at all...I can't be telling you that your product has problems and your response is " is shows that I am connected on your side" it's ridiculous to say something like that and I take no joy in complaining about something that you guys are aware of. Lots of people are having problems with it and seems like you guys are just ********..it's impossible to open up Google and it takes like 30 seconds to open it and when it does open it disconnects!!! Can you kindly get someone as requested to come and check it!!!

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Replies (1)
Ikeja
Ikeja's reply09 Oct 2024, 11:06
Official
Good day Jeremia,

Thank you for taking the time to share your experience. We're truly sorry to hear that you had a less than satisfactory encounter with our 
service. We would like the opportunity to investigate your feedback further. Could you please contact our team via chat on ***. We look forward to working with you to resolve your issues as quickly as possible.

Regards,
ikeja Wireless Team!