jM
jeremia M
1 reviews | Active since May 2018
25 Sept 2024, 01:05
Bad service and connectivity!!!!!
Poor service at its best,been without wifi since yesterday in the morning until today the same issue persisting. What's the use of paying for something you can't even use?? The speed is very slow I even asked the question of what is the speed of the wifi on your Facebook page and haven't received an answer..it takes like 5 minutes to open a page from Google and have to disconnect and connect constantly. My wifi is 67010 and please advise what us the speed of the wifi because we can't be paying for something that runs on 64mbps which is quite slow.
Helpful (0)
Replies (4)0
Replies (4)
Ikeja's replyOfficial
25 Sept 2024, 07:16Good morning Jeremia,
Thank you for your feedback. We do apologize for the experience.
In order for us to run the speed test, please chat to us on *** and we will troubleshoot with you from thereon.
You could ask to speak to me.
Thank you for choosing ikeja.
Regards,
Gillian
Senior Lead
Thank you for your feedback. We do apologize for the experience.
In order for us to run the speed test, please chat to us on *** and we will troubleshoot with you from thereon.
You could ask to speak to me.
Thank you for choosing ikeja.
Regards,
Gillian
Senior Lead
Ikeja's reply25 Sept 2024, 07:16
Official
Good morning Jeremia,
Thank you for your feedback. We do apologize for the experience.
In order for us to run the speed test, please chat to us on *** and we will troubleshoot with you from thereon.
You could ask to speak to me.
Thank you for choosing ikeja.
Regards,
Gillian
Senior Lead
Thank you for your feedback. We do apologize for the experience.
In order for us to run the speed test, please chat to us on *** and we will troubleshoot with you from thereon.
You could ask to speak to me.
Thank you for choosing ikeja.
Regards,
Gillian
Senior Lead
jM
jeremia M's updateReviewer Update
25 Sept 2024, 07:25Are you guys even aware that your wifi hasn't been working? You have the details hence I provided you with my wifi number there can't you check it and see what's happening? It was a simple question of how must is the speed on your routers that's what I want to know. Eben mow it's got 1 bar of signal as we're speaking. 67010 is the number and can you kindly ask your technicians to check what's wrong with it.
jM
jeremia M's update25 Sept 2024, 07:25
Reviewer Update
Are you guys even aware that your wifi hasn't been working? You have the details hence I provided you with my wifi number there can't you check it and see what's happening? It was a simple question of how must is the speed on your routers that's what I want to know. Eben mow it's got 1 bar of signal as we're speaking. 67010 is the number and can you kindly ask your technicians to check what's wrong with it.
Ikeja's replyOfficial
25 Sept 2024, 07:52Good day Jeremia,
Your concerns are noted. Please chat to us on our chat line so we can give you the correct information via our platforms as indicated.
I will await your message so I can follow the process with you.
Regards,
Gillian
Senior Lead
Your concerns are noted. Please chat to us on our chat line so we can give you the correct information via our platforms as indicated.
I will await your message so I can follow the process with you.
Regards,
Gillian
Senior Lead
Ikeja's reply25 Sept 2024, 07:52
Official
Good day Jeremia,
Your concerns are noted. Please chat to us on our chat line so we can give you the correct information via our platforms as indicated.
I will await your message so I can follow the process with you.
Regards,
Gillian
Senior Lead
Your concerns are noted. Please chat to us on our chat line so we can give you the correct information via our platforms as indicated.
I will await your message so I can follow the process with you.
Regards,
Gillian
Senior Lead
jM
jeremia M's updateReviewer Update
25 Sept 2024, 08:00I think it's better in the public eye atleast it will show how poor the service is. If there's any solid feedback my email is *** you can send it to that email.its a futile exercise to go and wait for days in that platform of yours without any help.ive seen the responses on Facebook regarding your platform and unfortunately I don't have the time and patience. It's 3 days now with the bad signal and no change.if there's any feedback my email is above.
jM
jeremia M's update25 Sept 2024, 08:00
Reviewer Update
I think it's better in the public eye atleast it will show how poor the service is. If there's any solid feedback my email is *** you can send it to that email.its a futile exercise to go and wait for days in that platform of yours without any help.ive seen the responses on Facebook regarding your platform and unfortunately I don't have the time and patience. It's 3 days now with the bad signal and no change.if there's any feedback my email is above.