Bad service and communication

You guys have gone from better to worse. I’ve been opening tickets regarding my speed and the poor connection for months. On the 27th November my Wi-Fi stopped working when I tried to open a ticket it took you guys the whole day to respond it. Ive being told to wait 72 hours technician will come check what the problem is but it seems like I’ll be waiting forever coz no one called me to confirm my availability to this very day. When I try to call y’all be rude, sometimes you even don’t answer my calls. Ai