LF
L F
1 reviews | Active since May 2026
15 May 2026, 15:06
Bad service and bad network
The WiFi is bad worse thing I've ever been subscribe to they take 4 hours to reply when you don't reply then they close the chat not even waiting for you to reply and they don't communicate that they are experiencing high number of messages nix even that 1 star doesn't mean anything zero start for that she***t company
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Ikeja's replyOfficial
16 May 2026, 08:34Good day L.F
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced with both our service and network performance. We understand how upsetting it is to experience slow support response times, interrupted chats, and connectivity issues, especially when you rely on the service to stay connected.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced with both our service and network performance. We understand how upsetting it is to experience slow support response times, interrupted chats, and connectivity issues, especially when you rely on the service to stay connected.
Please accept our sincere apologies for the delays in communication and for the way your support interaction was handled. We acknowledge that closing a chat before giving you sufficient time to respond is not the level of service we aim to provide. During periods of high chat volumes our system may automatically close inactive sessions however we understand how frustrating this can be and recognize the importance of giving customers adequate time to respond.
Your feedback is extremely valuable to us and has been shared with the relevant teams for review as we continue working to improve both our customer support experience and network service delivery. We appreciate you taking the time to share your experience and would welcome the opportunity to assist further and work toward resolving your concerns.
Regards
ikeja Support Team(N.S)
Ikeja's reply16 May 2026, 08:34
Official
Good day L.F
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced with both our service and network performance. We understand how upsetting it is to experience slow support response times, interrupted chats, and connectivity issues, especially when you rely on the service to stay connected.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced with both our service and network performance. We understand how upsetting it is to experience slow support response times, interrupted chats, and connectivity issues, especially when you rely on the service to stay connected.
Please accept our sincere apologies for the delays in communication and for the way your support interaction was handled. We acknowledge that closing a chat before giving you sufficient time to respond is not the level of service we aim to provide. During periods of high chat volumes our system may automatically close inactive sessions however we understand how frustrating this can be and recognize the importance of giving customers adequate time to respond.
Your feedback is extremely valuable to us and has been shared with the relevant teams for review as we continue working to improve both our customer support experience and network service delivery. We appreciate you taking the time to share your experience and would welcome the opportunity to assist further and work toward resolving your concerns.
Regards
ikeja Support Team(N.S)