Bad service

After waiting for so long and paid on day of application,i was told by thier technician that my area is not covered yet they do have Towers around me.I expect to wake up with a notification since they promised to Refund me,before they can come n install you hqve to pay upfront i fail to understand the wait on refunding because i believe theu should apply the same energy n manner as they did when i was wanted their service

Ikeja asled for an upfront payment when you are subscribing to their services and i didi so.On the day fo their preffered instalation after i waited long for them to come,they could not finish installing bcz according to thier Techs my area is not covered.Thos after they have drilled my walls and install their set up and only later found out that there is No signal.
My question was:The consulted who took my detail and my money dd not they check for these initially?
On the day the Techs went out for 8nstallation dnt tbey check dt the area they are going to if it is covered?
On arrival at the dont they Make sure if it has signal by asking their relevant department to to check and or verify?.Due to the reasons above my time,airtime and energy were wasted to Poor customer service.Futhermore i was asked to fill up a refund form online as if i was going to be Refunded ASAP as they asked payment b4 installation,No i am just being told by Thato(ikeja consultant)that refund takes 5-10 working days this means i cannot look for another service provider during this period and my family will be not connected further .I find this very Poor n unfair and infact it feels as *******

I need my money now or i am writting another review on other platforms,i do not need your services anymore i have seen enough.Imagine you end installing n there is a chalenge with signal or something-when will you come out and attend to if you fail to putch on ur set time for installation n when you do u donot run necessary background checks before dispatch from ur depot.Pay back my money before end of today