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Replies (4)0
Replies (4)
Ikeja's replyOfficial
13 Apr 2023, 13:27Hello Tamela,
Thank you for your feedback. I am sorry for your experience of the service and I will be calling you to discuss next steps.
We can see that the last time you spoke with the customer service team about signal issues, you were receiving the full 5mbs service which we confirmed on the chat.
I would love to cover any service issues you have, and make sure you are comfortable with how the speed and service works.
Best, Patrick Weber, Head of Customer Engagement
Thank you for your feedback. I am sorry for your experience of the service and I will be calling you to discuss next steps.
We can see that the last time you spoke with the customer service team about signal issues, you were receiving the full 5mbs service which we confirmed on the chat.
I would love to cover any service issues you have, and make sure you are comfortable with how the speed and service works.
Best, Patrick Weber, Head of Customer Engagement
Ikeja's reply13 Apr 2023, 13:27
Official
Hello Tamela,
Thank you for your feedback. I am sorry for your experience of the service and I will be calling you to discuss next steps.
We can see that the last time you spoke with the customer service team about signal issues, you were receiving the full 5mbs service which we confirmed on the chat.
I would love to cover any service issues you have, and make sure you are comfortable with how the speed and service works.
Best, Patrick Weber, Head of Customer Engagement
Thank you for your feedback. I am sorry for your experience of the service and I will be calling you to discuss next steps.
We can see that the last time you spoke with the customer service team about signal issues, you were receiving the full 5mbs service which we confirmed on the chat.
I would love to cover any service issues you have, and make sure you are comfortable with how the speed and service works.
Best, Patrick Weber, Head of Customer Engagement
TM
Tamela M's updateReviewer Update
16 Apr 2023, 08:35What a pathetic service I've been receiving from you guys! I regret the day I partnered with ya'll. My reception is very bad since 4am no internet connection since then! I had to wake up and disconnect my router for it to work! I spoke with an anonymous employee from ikeja through your WhatsApp line, the only this they did is to send me a speed test link after 40 mins of waiting for a reply and asked how many devices are connected??? I mean what does that have to do with "no internet connection" error???? I am irate with this bad service!! I regret the day I installed ikeja!
TM
Tamela M's update16 Apr 2023, 08:35
Reviewer Update
What a pathetic service I've been receiving from you guys! I regret the day I partnered with ya'll. My reception is very bad since 4am no internet connection since then! I had to wake up and disconnect my router for it to work! I spoke with an anonymous employee from ikeja through your WhatsApp line, the only this they did is to send me a speed test link after 40 mins of waiting for a reply and asked how many devices are connected??? I mean what does that have to do with "no internet connection" error???? I am irate with this bad service!! I regret the day I installed ikeja!
TM
Tamela M's updateReviewer Update
16 Apr 2023, 08:36It's only 2 devices!!! I use only 2 devices my computer and cellphone and what does the number of devices connected have to do with a "no internet connection" error? I had to switch off the router and reconnect (is this not plug&play???) again for it to work! The last time I missed out on a deal now it's an important meeting that I've missed out on! I'm irate with your reception and poor service!
TM
Tamela M's update16 Apr 2023, 08:36
Reviewer Update
It's only 2 devices!!! I use only 2 devices my computer and cellphone and what does the number of devices connected have to do with a "no internet connection" error? I had to switch off the router and reconnect (is this not plug&play???) again for it to work! The last time I missed out on a deal now it's an important meeting that I've missed out on! I'm irate with your reception and poor service!
Ikeja's replyOfficial
17 Jul 2023, 10:42Good day Tamela,
Thank you for contacting us via Hello Peter.
We would like to apologize for the "bad"service received.
Is there anything we can do for you? Please feel free to contact us via our whatsapp channel on *** and we will try and be the best for you.
Thank you.
Regards,
Gillian
Senior Customer Lead
Thank you for contacting us via Hello Peter.
We would like to apologize for the "bad"service received.
Is there anything we can do for you? Please feel free to contact us via our whatsapp channel on *** and we will try and be the best for you.
Thank you.
Regards,
Gillian
Senior Customer Lead
Ikeja's reply17 Jul 2023, 10:42
Official
Good day Tamela,
Thank you for contacting us via Hello Peter.
We would like to apologize for the "bad"service received.
Is there anything we can do for you? Please feel free to contact us via our whatsapp channel on *** and we will try and be the best for you.
Thank you.
Regards,
Gillian
Senior Customer Lead
Thank you for contacting us via Hello Peter.
We would like to apologize for the "bad"service received.
Is there anything we can do for you? Please feel free to contact us via our whatsapp channel on *** and we will try and be the best for you.
Thank you.
Regards,
Gillian
Senior Customer Lead