mM
masibulele M
1 reviews | Active since Jan 2017
14 Sept 2025, 19:17
Bad service
My network is been off since Thursday 11/09/2025 my account is 22401 , they made a job card *** and they informed me that there's no date of when it will be fixed. On 13/09/2025 I called at about 10:25 and I was told technicians are not working on weekends.
Helpful (0)
Replies (1)0
Replies (1)
Ikeja's replyOfficial
15 Sept 2025, 08:02 Good day Masibulele,
Thank you for taking my call earlier. I completely understand your frustration and how inconvenient it is to be without internet.
Please note that our current turnaround time is seven working days. This policy is in place to ensure fairness, as we assist all customers on a first-come, first-served basis. Regarding the scheduling of your appointment: as I explained over the phone, our scheduling team will contact you one to two days before their visit to confirm your availability.
I truly appreciate your patience and understanding while you wait. Rest assured, a team will be sent to assist you within the given timeframe.
Kind regards,
Karabo
***
Thank you for taking my call earlier. I completely understand your frustration and how inconvenient it is to be without internet.
Please note that our current turnaround time is seven working days. This policy is in place to ensure fairness, as we assist all customers on a first-come, first-served basis. Regarding the scheduling of your appointment: as I explained over the phone, our scheduling team will contact you one to two days before their visit to confirm your availability.
I truly appreciate your patience and understanding while you wait. Rest assured, a team will be sent to assist you within the given timeframe.
Kind regards,
Karabo
***
Ikeja's reply15 Sept 2025, 08:02
Official
Good day Masibulele,
Thank you for taking my call earlier. I completely understand your frustration and how inconvenient it is to be without internet.
Please note that our current turnaround time is seven working days. This policy is in place to ensure fairness, as we assist all customers on a first-come, first-served basis. Regarding the scheduling of your appointment: as I explained over the phone, our scheduling team will contact you one to two days before their visit to confirm your availability.
I truly appreciate your patience and understanding while you wait. Rest assured, a team will be sent to assist you within the given timeframe.
Kind regards,
Karabo
***
Thank you for taking my call earlier. I completely understand your frustration and how inconvenient it is to be without internet.
Please note that our current turnaround time is seven working days. This policy is in place to ensure fairness, as we assist all customers on a first-come, first-served basis. Regarding the scheduling of your appointment: as I explained over the phone, our scheduling team will contact you one to two days before their visit to confirm your availability.
I truly appreciate your patience and understanding while you wait. Rest assured, a team will be sent to assist you within the given timeframe.
Kind regards,
Karabo
***