IR
Itumeleng R
1 reviews | Active since Jul 2021
20 Oct 2021, 08:04
BAD SERVICE!!!
Slow internet connection. My Route malfunctions every month and I'm always stuck for two days without any internet while the technical team takes two days to come change the Router.
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Replies (1)
Ikeja's replyOfficial
08 Dec 2021, 10:40Apologies for the late reply. My name is Patrick the new Head of Customer Service and I would like to check in with you and see how you are experiencing the service at the moment. I would like to check why the router is causing repeat issues and solve the problem.
Please help me with your Ikeja Number or phone number so I can call you?
This is not the usual service one should experience and we have many customers enjoying our routers without this issue happening.
Please help me with your Ikeja Number or phone number so I can call you?
This is not the usual service one should experience and we have many customers enjoying our routers without this issue happening.
Ikeja's reply08 Dec 2021, 10:40
Official
Apologies for the late reply. My name is Patrick the new Head of Customer Service and I would like to check in with you and see how you are experiencing the service at the moment. I would like to check why the router is causing repeat issues and solve the problem.
Please help me with your Ikeja Number or phone number so I can call you?
This is not the usual service one should experience and we have many customers enjoying our routers without this issue happening.
Please help me with your Ikeja Number or phone number so I can call you?
This is not the usual service one should experience and we have many customers enjoying our routers without this issue happening.