NM
Nomaphelo M
1 reviews | Active since Feb 2019
29 Nov 2023, 08:50
bad service
my WIFI was installed last week 21 November. every time there's load shedding I need to wait for an hour before I can be connected. Sunday after load shedding 10pm I was connected then few min disconnected since then I dnt have any connection. I called their call center on Monday I spoke to Sipho who dropped the call. Tuesday I called them again 3 time , I spoke to Mbali and other agents no 1 assisted me. I dnt buy data because I have WIFI at home. I installed WIFI because I am working at home and this is inconveniencing me as I have to go to the office every day. on top of that I got WARNING because I couldn't work. I used too much WIFI before and stop because it was giving me problems . I then moved to Ikeja which gave me problem within a week of installation.
please refund me back my money and come take your stuff
Helpful (0)
Replies (8)0
Replies (8)
Ikeja's replyOfficial
30 Nov 2023, 08:07Good day Nomaphelo,
Thank you for your feedback, and we do apologize for any inconvenience caused.
Please may we encourage you to chat to us on ***, and we will gladly assist you best we can. We will troubleshoot to find out why it is not working.
Once again, we do apologize for the inconvenience.
Yours in service,
Gillian
Senior Lead
Thank you for your feedback, and we do apologize for any inconvenience caused.
Please may we encourage you to chat to us on ***, and we will gladly assist you best we can. We will troubleshoot to find out why it is not working.
Once again, we do apologize for the inconvenience.
Yours in service,
Gillian
Senior Lead
Ikeja's reply30 Nov 2023, 08:07
Official
Good day Nomaphelo,
Thank you for your feedback, and we do apologize for any inconvenience caused.
Please may we encourage you to chat to us on ***, and we will gladly assist you best we can. We will troubleshoot to find out why it is not working.
Once again, we do apologize for the inconvenience.
Yours in service,
Gillian
Senior Lead
Thank you for your feedback, and we do apologize for any inconvenience caused.
Please may we encourage you to chat to us on ***, and we will gladly assist you best we can. We will troubleshoot to find out why it is not working.
Once again, we do apologize for the inconvenience.
Yours in service,
Gillian
Senior Lead
NM
Nomaphelo M's updateReviewer Update
30 Nov 2023, 08:45your WhatsApp no is useless. I had to wait 10 min for some1 to answer me. I am waiting for a call from the manager DORA. i ONLY WANT MY MONEY BACK. I CNT LOOSE MY JOB BECAUSE OF THIS . I GAVE OPTED FOR ANOTHER SERVICE PROVIDER AS YOU FAILED ME . SINCE SUNDAY DDNT HAVE CONNECTION, HOW AM I SUPPOSE TO WORK? IF YOU WERE IN MY SH**** WHAT WOULD YOU DO? SORRY FOR CAPITAL LETTEWR BUT I AM REALLY ANGRY I AM FUMING. THIS IS NOT ON
NM
Nomaphelo M's update30 Nov 2023, 08:45
Reviewer Update
your WhatsApp no is useless. I had to wait 10 min for some1 to answer me. I am waiting for a call from the manager DORA. i ONLY WANT MY MONEY BACK. I CNT LOOSE MY JOB BECAUSE OF THIS . I GAVE OPTED FOR ANOTHER SERVICE PROVIDER AS YOU FAILED ME . SINCE SUNDAY DDNT HAVE CONNECTION, HOW AM I SUPPOSE TO WORK? IF YOU WERE IN MY SH**** WHAT WOULD YOU DO? SORRY FOR CAPITAL LETTEWR BUT I AM REALLY ANGRY I AM FUMING. THIS IS NOT ON
Ikeja's replyOfficial
30 Nov 2023, 12:17Hi Nomaphelo,
I do understand. You can send a message and ask to speak to me. Gillian. I will gladly assist you.
I do understand. You can send a message and ask to speak to me. Gillian. I will gladly assist you.
Ikeja's reply30 Nov 2023, 12:17
Official
Hi Nomaphelo,
I do understand. You can send a message and ask to speak to me. Gillian. I will gladly assist you.
I do understand. You can send a message and ask to speak to me. Gillian. I will gladly assist you.
NM
Nomaphelo M's updateReviewer Update
30 Nov 2023, 12:39the only assistance i need from you is to refund me back my money and come to my house to take your equipment that's all. i have a warning at work because of this.
NM
Nomaphelo M's update30 Nov 2023, 12:39
Reviewer Update
the only assistance i need from you is to refund me back my money and come to my house to take your equipment that's all. i have a warning at work because of this.
NM
Nomaphelo M's updateReviewer Update
01 Dec 2023, 13:26hi Gillian please advise if i am going to get a refund
NM
Nomaphelo M's update01 Dec 2023, 13:26
Reviewer Update
hi Gillian please advise if i am going to get a refund
Ikeja's replyOfficial
01 Dec 2023, 15:36Hi Nomaphelo,
Thanks for your response.
We need your banking details in order to process the transaction.
Please may I ask that you whatsapp us on *** and we will gladly assist so we can get your information there.
Thank you.
Gillian
Thanks for your response.
We need your banking details in order to process the transaction.
Please may I ask that you whatsapp us on *** and we will gladly assist so we can get your information there.
Thank you.
Gillian
Ikeja's reply01 Dec 2023, 15:36
Official
Hi Nomaphelo,
Thanks for your response.
We need your banking details in order to process the transaction.
Please may I ask that you whatsapp us on *** and we will gladly assist so we can get your information there.
Thank you.
Gillian
Thanks for your response.
We need your banking details in order to process the transaction.
Please may I ask that you whatsapp us on *** and we will gladly assist so we can get your information there.
Thank you.
Gillian
NM
Nomaphelo M's updateReviewer Update
04 Dec 2023, 09:35morning details sent on no *** and***
NM
Nomaphelo M's update04 Dec 2023, 09:35
Reviewer Update
morning details sent on no *** and***
NM
Nomaphelo M's updateReviewer Update
04 Dec 2023, 09:54cnt i maybe get an email and send them via email. The agent wants me to explain now
NM
Nomaphelo M's update04 Dec 2023, 09:54
Reviewer Update
cnt i maybe get an email and send them via email. The agent wants me to explain now