VM
Vuyiswa M
1 reviews | Active since Jul 2023
24 Jul 2023, 21:25
Bad internet connection
I have signed up with iKeja for WiFi and ever since I have signed up with them I get a very bad internet connection. Almost everyday I log a complaint. I have a thread of WhatsApp messages to them and it is always the same complaint. Just yesterday I was disconnected for 12 hours their servive is extremely poor I would never recommend anyone to use their WiFi. I am very disappointed with their services
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Replies (1)
Ikeja's replyOfficial
21 Aug 2023, 08:39Hi there Vuyiswa
I hope you are well and thank you for the feedback. I have looked at your connection for the past month and I have noticed that you have been in contact with us a lot via WhatsApp you were added to the maintenance sheet but due to the strike, we had a setback in not being able to get to you in time. The team did manage to come through on the 14th and resolved the issue.
I will be giving you a call to do a follow-up on how your connection has been since the team came through. We do apologize for the inconvenience caused and we will be doing our best to ensure that you are satisfied with the service.
Kind regards
Doeah
Senior Customer Engagement Lead
I hope you are well and thank you for the feedback. I have looked at your connection for the past month and I have noticed that you have been in contact with us a lot via WhatsApp you were added to the maintenance sheet but due to the strike, we had a setback in not being able to get to you in time. The team did manage to come through on the 14th and resolved the issue.
I will be giving you a call to do a follow-up on how your connection has been since the team came through. We do apologize for the inconvenience caused and we will be doing our best to ensure that you are satisfied with the service.
Kind regards
Doeah
Senior Customer Engagement Lead
Ikeja's reply21 Aug 2023, 08:39
Official
Hi there Vuyiswa
I hope you are well and thank you for the feedback. I have looked at your connection for the past month and I have noticed that you have been in contact with us a lot via WhatsApp you were added to the maintenance sheet but due to the strike, we had a setback in not being able to get to you in time. The team did manage to come through on the 14th and resolved the issue.
I will be giving you a call to do a follow-up on how your connection has been since the team came through. We do apologize for the inconvenience caused and we will be doing our best to ensure that you are satisfied with the service.
Kind regards
Doeah
Senior Customer Engagement Lead
I hope you are well and thank you for the feedback. I have looked at your connection for the past month and I have noticed that you have been in contact with us a lot via WhatsApp you were added to the maintenance sheet but due to the strike, we had a setback in not being able to get to you in time. The team did manage to come through on the 14th and resolved the issue.
I will be giving you a call to do a follow-up on how your connection has been since the team came through. We do apologize for the inconvenience caused and we will be doing our best to ensure that you are satisfied with the service.
Kind regards
Doeah
Senior Customer Engagement Lead