AN
Anelisa N

1 reviews | Active since Apr 2015

04 Jul 2024, 10:41

Bad customer service THEY DONT CARE

Ikeja have a very bad customer service these day, I guess their business is wealthy now so they don’t care anymore. My cousin payed for new installation, it’s been over a month now still no installation, Ikeja called her 3 days in a row telling her to be at home they are coming but they never showed up. A friend of mine’s router have a problem it’s not working it’s been 5 weeks now since she reported the issue but till today no sign of Ikeja people to fix what ever the problem is🤦🏽♀️. To those that still want to install Wi-Fi at home, I suggest you look for other service providers NOT Ikeja, they use to be good but not any more they don’t give a f…. Now they have enough money to sustain themselves.

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Replies (1)
Ikeja
Ikeja's reply05 Jul 2024, 18:14
Official
Good day Anelisa,

Thank you for your feedback and we do apologize for the inconvenience caused in this regard. 

I have forwarded this complaint to our installations team and they will give you a call and confirm. 

Once again, we do apologize. 

Regards,
Gillian
Senior Lead