Bad customer service

I am so disappointed and angry with the bad customer service that I received from Nompulelo Sithole this evening. I contacted Ikeja since my internet was not working. She then asked me to send pic of router and I did. She then told me to swap the cables, I did. After that she then told me to disconnect 1 device and run speed test and I did. I then sent a voice note asking why is that every time I'm told to disconnect 1 device to run the test instead of allowing the speed to run while both devices are active so that the actual speed can show, because according to my understanding I was told that the I can connect up to 6 devices and now I'm told to run test on only 1 device. Her answer was " do as requested its part of troubleshooting " . I then rep**** back and asked her to answer my question cz I'm a paying customer . Few minutes later she called me, and I thought she wanted to explain to me via a call instead of whatsapp, and to my surprise she didn't bother instead she told me to do as requested and I asked again the same question. She didn't even listen to what i was saying she kept on speaking over me in a rudely manner and the tone was very rude. I then told she can't tell me what to do if she can't answer my question. All she kept on saying do as requested, I the asked her if she's not going to answer my question and she said now and then I said ok. I also told her she doesn't deserve to be a customer service agent if there are certain questions she can't answer. I then dropped the call. I went back.on whatsapp sent another message that was she thinking that I would be scared if she called me? Her response was " is the anything else? Mind you all the time of our conversation this I've done everything that needed to be done and she didn't even bother to check instead she became rude. Please sort this out or else I'm cancelling my Ikeja account because I can't be treated as if I'm getting the WiFi for free. I pay every month and I expect to be assisted in a good manner instead of being disrespected like that. I'm very disgusted by the service I got today. Of you record your call please listen to that call I can even send screenshot of the chats and also voice notes as proof of what i'm complaining about.