DM
Devon M
1 reviews | Active since Jan 2024
03 Feb 2024, 20:59
Bad customer service
The after sale treatment is horrible I’ve logged for over 2days via WhatsApp which is their only way to get in contact but the issue hasn’t been solved till now. I don’t have connection now i still have to buy data after paying their monthly fee like what poor after sale service is this.
Save ur self and money look for a better WiFi network this one is nonsense. Just run dont walk am soon to terminate my services
Helpful (0)
Replies (5)0
Replies (5)
Ikeja's replyOfficial
11 Feb 2024, 07:42Good morning Devon,
Thank you for your feedback. We do apologize for the inconvenience caused.
Please, we do encourage you to chat again to us on *** and we will respond accordingly. You can ask to speak to me.
Once again, we do apologize for the inconvenience.
Regards,
Gillian
Senior Lead
Thank you for your feedback. We do apologize for the inconvenience caused.
Please, we do encourage you to chat again to us on *** and we will respond accordingly. You can ask to speak to me.
Once again, we do apologize for the inconvenience.
Regards,
Gillian
Senior Lead
Ikeja's reply11 Feb 2024, 07:42
Official
Good morning Devon,
Thank you for your feedback. We do apologize for the inconvenience caused.
Please, we do encourage you to chat again to us on *** and we will respond accordingly. You can ask to speak to me.
Once again, we do apologize for the inconvenience.
Regards,
Gillian
Senior Lead
Thank you for your feedback. We do apologize for the inconvenience caused.
Please, we do encourage you to chat again to us on *** and we will respond accordingly. You can ask to speak to me.
Once again, we do apologize for the inconvenience.
Regards,
Gillian
Senior Lead
DM
Devon M's updateReviewer Update
12 Feb 2024, 11:47Ur consultants doesnt even want me to speak to the manager when i try to escalate the issue, am always given excuses
DM
Devon M's update12 Feb 2024, 11:47
Reviewer Update
Ur consultants doesnt even want me to speak to the manager when i try to escalate the issue, am always given excuses
Ikeja's replyOfficial
12 Feb 2024, 12:30Good day Devon,
Please can you chat again, and ask to speak directly to me as per my instruction. Gillian is my name.
Thank you.
Gillian
Senior Lead
Please can you chat again, and ask to speak directly to me as per my instruction. Gillian is my name.
Thank you.
Gillian
Senior Lead
Ikeja's reply12 Feb 2024, 12:30
Official
Good day Devon,
Please can you chat again, and ask to speak directly to me as per my instruction. Gillian is my name.
Thank you.
Gillian
Senior Lead
Please can you chat again, and ask to speak directly to me as per my instruction. Gillian is my name.
Thank you.
Gillian
Senior Lead
DM
Devon M's updateReviewer Update
19 Feb 2024, 07:51It seems like after ive been in contact with you am being punished because none of the promises to solve my problems have been met and secondly every single morning i dont have internet connection and come month end ill have to pay this nonsense
DM
Devon M's update19 Feb 2024, 07:51
Reviewer Update
It seems like after ive been in contact with you am being punished because none of the promises to solve my problems have been met and secondly every single morning i dont have internet connection and come month end ill have to pay this nonsense
Ikeja's replyOfficial
19 Feb 2024, 19:25Good day Devon.
Thanks so much for getting in touch.
Let me call you again.
Regards,
Gillian
Senior Lead
Thanks so much for getting in touch.
Let me call you again.
Regards,
Gillian
Senior Lead
Ikeja's reply19 Feb 2024, 19:25
Official
Good day Devon.
Thanks so much for getting in touch.
Let me call you again.
Regards,
Gillian
Senior Lead
Thanks so much for getting in touch.
Let me call you again.
Regards,
Gillian
Senior Lead