AM
Anathi M
1 reviews | Active since Oct 2021
12 Oct 2025, 09:17
Bad customer service
OMG 😤 there’s something wrong with your customer service team 😡 can’t be making this up 🚮 what the helllllll guys ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ yho I wanna scream RN
Your WiFi disconnects at least 4 times a day for a very long time and you team is really not helping ! Yho I’m don’t complaining sana because what’s the point
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
12 Oct 2025, 09:48Good day Anathi
Thank you for your feedback, and please accept our sincere apologies for any inconvenience caused. We attempted to contact you telephonically, however, the call was unsuccessful. Our intention was to better understand the issue you have been experiencing so that we can assist you further.I also noted that you were in contact with one of our agents earlier this morning. Unfortunately, the chat was closed due to no response from your side. Before the chat was closed, the agent did attempt to reach you telephonically but was also unable to make contact, as recorded in the chat notes.Upon checking from my end, I can confirm that your equipment is currently online, functioning correctly, and transmitting data, with four devices connected at this time. Should you have an alternative contact number we can reach you on, please share it with us so that we can provide you with more efficient support.
Kind regards
ikeja team
***
Thank you for your feedback, and please accept our sincere apologies for any inconvenience caused. We attempted to contact you telephonically, however, the call was unsuccessful. Our intention was to better understand the issue you have been experiencing so that we can assist you further.I also noted that you were in contact with one of our agents earlier this morning. Unfortunately, the chat was closed due to no response from your side. Before the chat was closed, the agent did attempt to reach you telephonically but was also unable to make contact, as recorded in the chat notes.Upon checking from my end, I can confirm that your equipment is currently online, functioning correctly, and transmitting data, with four devices connected at this time. Should you have an alternative contact number we can reach you on, please share it with us so that we can provide you with more efficient support.
Kind regards
ikeja team
***
Ikeja's reply12 Oct 2025, 09:48
Official
Good day Anathi
Thank you for your feedback, and please accept our sincere apologies for any inconvenience caused. We attempted to contact you telephonically, however, the call was unsuccessful. Our intention was to better understand the issue you have been experiencing so that we can assist you further.I also noted that you were in contact with one of our agents earlier this morning. Unfortunately, the chat was closed due to no response from your side. Before the chat was closed, the agent did attempt to reach you telephonically but was also unable to make contact, as recorded in the chat notes.Upon checking from my end, I can confirm that your equipment is currently online, functioning correctly, and transmitting data, with four devices connected at this time. Should you have an alternative contact number we can reach you on, please share it with us so that we can provide you with more efficient support.
Kind regards
ikeja team
***
Thank you for your feedback, and please accept our sincere apologies for any inconvenience caused. We attempted to contact you telephonically, however, the call was unsuccessful. Our intention was to better understand the issue you have been experiencing so that we can assist you further.I also noted that you were in contact with one of our agents earlier this morning. Unfortunately, the chat was closed due to no response from your side. Before the chat was closed, the agent did attempt to reach you telephonically but was also unable to make contact, as recorded in the chat notes.Upon checking from my end, I can confirm that your equipment is currently online, functioning correctly, and transmitting data, with four devices connected at this time. Should you have an alternative contact number we can reach you on, please share it with us so that we can provide you with more efficient support.
Kind regards
ikeja team
***
AM
Anathi M's updateReviewer Update
12 Oct 2025, 10:22I answered both times you called but you did not respond.
Check the times they sent those messages and closed the chat, they were all 1 MINUTE apart make it make sense that you close the chat because someone is not responding within 1 minute
The agent called and it literally rang twice the time I answered they dropped. They were buzzing my line moc not calling
Of course the connection is back on now but what’s causing the regular disconnects?????!!!! Yho your company is very frustrating me and I’m honestly staying FOR NOW because I have no other WiFi to move to otherwise your service is BAAAD
Check the times they sent those messages and closed the chat, they were all 1 MINUTE apart make it make sense that you close the chat because someone is not responding within 1 minute
The agent called and it literally rang twice the time I answered they dropped. They were buzzing my line moc not calling
Of course the connection is back on now but what’s causing the regular disconnects?????!!!! Yho your company is very frustrating me and I’m honestly staying FOR NOW because I have no other WiFi to move to otherwise your service is BAAAD
AM
Anathi M's update12 Oct 2025, 10:22
Reviewer Update
I answered both times you called but you did not respond.
Check the times they sent those messages and closed the chat, they were all 1 MINUTE apart make it make sense that you close the chat because someone is not responding within 1 minute
The agent called and it literally rang twice the time I answered they dropped. They were buzzing my line moc not calling
Of course the connection is back on now but what’s causing the regular disconnects?????!!!! Yho your company is very frustrating me and I’m honestly staying FOR NOW because I have no other WiFi to move to otherwise your service is BAAAD
Check the times they sent those messages and closed the chat, they were all 1 MINUTE apart make it make sense that you close the chat because someone is not responding within 1 minute
The agent called and it literally rang twice the time I answered they dropped. They were buzzing my line moc not calling
Of course the connection is back on now but what’s causing the regular disconnects?????!!!! Yho your company is very frustrating me and I’m honestly staying FOR NOW because I have no other WiFi to move to otherwise your service is BAAAD
Ikeja's replyOfficial
12 Oct 2025, 11:40Good day Anathi
Thank you for taking our call. As discussed, I was unable to reach you as your automated answering system indicated that you were unavailable.
We will be calling you again to follow up on the connection issue you reported, we will continue using the alternative number you provided and have added it to our database to ensure smoother communication moving forward.
We appreciate your patience and look forward to resolving the matter promptly.
Kind regards,
ikeja team
***
Thank you for taking our call. As discussed, I was unable to reach you as your automated answering system indicated that you were unavailable.
We will be calling you again to follow up on the connection issue you reported, we will continue using the alternative number you provided and have added it to our database to ensure smoother communication moving forward.
We appreciate your patience and look forward to resolving the matter promptly.
Kind regards,
ikeja team
***
Ikeja's reply12 Oct 2025, 11:40
Official
Good day Anathi
Thank you for taking our call. As discussed, I was unable to reach you as your automated answering system indicated that you were unavailable.
We will be calling you again to follow up on the connection issue you reported, we will continue using the alternative number you provided and have added it to our database to ensure smoother communication moving forward.
We appreciate your patience and look forward to resolving the matter promptly.
Kind regards,
ikeja team
***
Thank you for taking our call. As discussed, I was unable to reach you as your automated answering system indicated that you were unavailable.
We will be calling you again to follow up on the connection issue you reported, we will continue using the alternative number you provided and have added it to our database to ensure smoother communication moving forward.
We appreciate your patience and look forward to resolving the matter promptly.
Kind regards,
ikeja team
***