AM
Anathi M
1 reviews | Active since Oct 2021
27 Sept 2025, 22:21
bad customer service
Reaching out to Ikeja is always a bad experience. Their customer service is the worst!!! I’ve been complaining for a while now, it’s best we part ways ✌️clearly there won’t be changes to the way they assist their clients
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
28 Sept 2025, 09:39Good day Anathi
Let me begin by sincerely apologizing for the experience you had yesterday regarding how the issue was handled, and thank you for taking my call. The points you raised have been noted, and we will work on improving both our customer service and response time.
Kind regards,
Dorah
Senior lead
Let me begin by sincerely apologizing for the experience you had yesterday regarding how the issue was handled, and thank you for taking my call. The points you raised have been noted, and we will work on improving both our customer service and response time.
Kind regards,
Dorah
Senior lead
Ikeja's reply28 Sept 2025, 09:39
Official
Good day Anathi
Let me begin by sincerely apologizing for the experience you had yesterday regarding how the issue was handled, and thank you for taking my call. The points you raised have been noted, and we will work on improving both our customer service and response time.
Kind regards,
Dorah
Senior lead
Let me begin by sincerely apologizing for the experience you had yesterday regarding how the issue was handled, and thank you for taking my call. The points you raised have been noted, and we will work on improving both our customer service and response time.
Kind regards,
Dorah
Senior lead
AM
Anathi M's updateReviewer Update
28 Sept 2025, 17:32The wifi went off again today at the same time it went off yesterday 😩😭 I’m assuming yall will take another 2HRS to fix it or even respond to my WhatsApp. Yho this is frustrating as hell
AM
Anathi M's update28 Sept 2025, 17:32
Reviewer Update
The wifi went off again today at the same time it went off yesterday 😩😭 I’m assuming yall will take another 2HRS to fix it or even respond to my WhatsApp. Yho this is frustrating as hell
Ikeja's replyOfficial
29 Sept 2025, 07:24Good day Anathi
There were communications sent regarding the tower downtime; however, it seems you may not have received them. If your contact number has changed, kindly share your updated number so we can update our system and ensure you receive all future notifications.
Kind regards,
ikeja team
There were communications sent regarding the tower downtime; however, it seems you may not have received them. If your contact number has changed, kindly share your updated number so we can update our system and ensure you receive all future notifications.
Kind regards,
ikeja team
Ikeja's reply29 Sept 2025, 07:24
Official
Good day Anathi
There were communications sent regarding the tower downtime; however, it seems you may not have received them. If your contact number has changed, kindly share your updated number so we can update our system and ensure you receive all future notifications.
Kind regards,
ikeja team
There were communications sent regarding the tower downtime; however, it seems you may not have received them. If your contact number has changed, kindly share your updated number so we can update our system and ensure you receive all future notifications.
Kind regards,
ikeja team