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nomkhitha N
1 reviews | Active since Nov 2016
18 Nov 2022, 15:11
bad connection and service
i have always paid on time and installed this for work from home purposes but now for the past 3-4 days im experiencing bad connection no update from them or whatsoever up until i complained what must i tell my employer now that i cant work but i confirmed that i have stable connection and can work from home please get back to me with feedback and connection or i am cancelling this ****ty wifi
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Ikeja's replyOfficial
18 Nov 2022, 15:23Hi Nomkhitha, Thanks for your feedback.
Sorry for your experience. We are available to assist with any connection issues from 7.30 am - 12 am Mon-Sun.
I can see that the first time you messaged us on our support line was today, at 3pm. Can I ask if you reported your connection issues anywhere else?
If not, please make sure to message us as soon as you have any issues so we can assist you as quickly as possible.
Best, Patrick the Head of Customer service
Sorry for your experience. We are available to assist with any connection issues from 7.30 am - 12 am Mon-Sun.
I can see that the first time you messaged us on our support line was today, at 3pm. Can I ask if you reported your connection issues anywhere else?
If not, please make sure to message us as soon as you have any issues so we can assist you as quickly as possible.
Best, Patrick the Head of Customer service
Ikeja's reply18 Nov 2022, 15:23
Official
Hi Nomkhitha, Thanks for your feedback.
Sorry for your experience. We are available to assist with any connection issues from 7.30 am - 12 am Mon-Sun.
I can see that the first time you messaged us on our support line was today, at 3pm. Can I ask if you reported your connection issues anywhere else?
If not, please make sure to message us as soon as you have any issues so we can assist you as quickly as possible.
Best, Patrick the Head of Customer service
Sorry for your experience. We are available to assist with any connection issues from 7.30 am - 12 am Mon-Sun.
I can see that the first time you messaged us on our support line was today, at 3pm. Can I ask if you reported your connection issues anywhere else?
If not, please make sure to message us as soon as you have any issues so we can assist you as quickly as possible.
Best, Patrick the Head of Customer service