AM
Anathi M
1 reviews | Active since Oct 2021
27 Jan 2026, 19:02
Bad connection and customer service
Ikeja customer service is the worst OMG!!!! My WiFi disconnects almost every day for hours and I have to call and start chats for the issue to be resolved. I just called your customer service team again and the lady did not bother to assist at all 🚮 Yho guys no are you horrible honestly
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
27 Jan 2026, 22:09Good day Anathi
Thank you for your feedback. We sincerely apologize for the experience you had, as this does not reflect the level of service we aim to provide. Your concerns are taken seriously, and we are reviewing the matter to identify the root cause and implement corrective measures.
We appreciate you bringing this to our attention and remain committed to improving our service. We will contact you tomorrow morning and discuss the issue reported further.
Kind regards,
ikeja support team (D.M)
Thank you for your feedback. We sincerely apologize for the experience you had, as this does not reflect the level of service we aim to provide. Your concerns are taken seriously, and we are reviewing the matter to identify the root cause and implement corrective measures.
We appreciate you bringing this to our attention and remain committed to improving our service. We will contact you tomorrow morning and discuss the issue reported further.
Kind regards,
ikeja support team (D.M)
Ikeja's reply27 Jan 2026, 22:09
Official
Good day Anathi
Thank you for your feedback. We sincerely apologize for the experience you had, as this does not reflect the level of service we aim to provide. Your concerns are taken seriously, and we are reviewing the matter to identify the root cause and implement corrective measures.
We appreciate you bringing this to our attention and remain committed to improving our service. We will contact you tomorrow morning and discuss the issue reported further.
Kind regards,
ikeja support team (D.M)
Thank you for your feedback. We sincerely apologize for the experience you had, as this does not reflect the level of service we aim to provide. Your concerns are taken seriously, and we are reviewing the matter to identify the root cause and implement corrective measures.
We appreciate you bringing this to our attention and remain committed to improving our service. We will contact you tomorrow morning and discuss the issue reported further.
Kind regards,
ikeja support team (D.M)
AM
Anathi M's updateReviewer Update
28 Jan 2026, 09:25Can someone please explain this image.png 777.14 KBthe manager just made contact but I forgot to ask about this collections thing, what’s popping now??? What are the collections for???
AM
Anathi M's update28 Jan 2026, 09:25
Reviewer Update
Can someone please explain this image.png 777.14 KBthe manager just made contact but I forgot to ask about this collections thing, what’s popping now??? What are the collections for???
Ikeja's replyOfficial
28 Jan 2026, 10:33Good day Anathi,
Thank you for taking our call. As discussed, we’re currently awaiting confirmation from the FTM regarding the team’s availability for today. They are still in a meeting, and I will call you as soon as I receive confirmation to provide an update. Thank you for your patience.
Kind Regards,
ikeja support team. (M.G)
Thank you for taking our call. As discussed, we’re currently awaiting confirmation from the FTM regarding the team’s availability for today. They are still in a meeting, and I will call you as soon as I receive confirmation to provide an update. Thank you for your patience.
Kind Regards,
ikeja support team. (M.G)
Ikeja's reply28 Jan 2026, 10:33
Official
Good day Anathi,
Thank you for taking our call. As discussed, we’re currently awaiting confirmation from the FTM regarding the team’s availability for today. They are still in a meeting, and I will call you as soon as I receive confirmation to provide an update. Thank you for your patience.
Kind Regards,
ikeja support team. (M.G)
Thank you for taking our call. As discussed, we’re currently awaiting confirmation from the FTM regarding the team’s availability for today. They are still in a meeting, and I will call you as soon as I receive confirmation to provide an update. Thank you for your patience.
Kind Regards,
ikeja support team. (M.G)