E
Ernest
1 reviews | Active since Aug 2022
16 Jan 2026, 09:41
Arrogant and ***********
Nothing to write about these guys but frustration; arrogance and incompetence. I've had their Wifi service for close to 2 years in my house and business; was good at first but they have not grown with the demand of their service except arrogance. They have a WhatsApp contact that is inefficient and annoying; most of of their consultants believe they know everything and downright rude at most times. I have had my Wifi disconnected for two weeks and no help despite countless phone calls and messages. I have decided to change to other provider and rid myself of frustration. Soon they will go under lest they change. Anyone considering them be warned, they don't care!
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Ikeja's replyOfficial
16 Jan 2026, 10:21Good day Ernest
Thank you for sharing your feedback. We sincerely regret the frustration and inconvenience you’ve experienced and understand how disruptive service interruptions can be, especially when they affect both home and business use.
We would like to clarify that your account was placed on the maintenance list on the 13th, and the standard turnaround time for such cases is up to 7 working days, excluding weekends and public holidays. This process is followed to ensure that faults are addressed thoroughly and effectively.
That said, we acknowledge your concerns regarding communication and customer experience, and we regret that our service did not meet your expectations during this time. Your feedback has been noted and shared internally for review, as it helps us identify areas where improvement is required.We appreciate the time you took to raise these concerns and apologize for the inconvenience caused.
Kind Regards
ikeja Support (C.M)
Thank you for sharing your feedback. We sincerely regret the frustration and inconvenience you’ve experienced and understand how disruptive service interruptions can be, especially when they affect both home and business use.
We would like to clarify that your account was placed on the maintenance list on the 13th, and the standard turnaround time for such cases is up to 7 working days, excluding weekends and public holidays. This process is followed to ensure that faults are addressed thoroughly and effectively.
That said, we acknowledge your concerns regarding communication and customer experience, and we regret that our service did not meet your expectations during this time. Your feedback has been noted and shared internally for review, as it helps us identify areas where improvement is required.We appreciate the time you took to raise these concerns and apologize for the inconvenience caused.
Kind Regards
ikeja Support (C.M)
Best regards,
Ikeja's reply16 Jan 2026, 10:21
Official
Good day Ernest
Thank you for sharing your feedback. We sincerely regret the frustration and inconvenience you’ve experienced and understand how disruptive service interruptions can be, especially when they affect both home and business use.
We would like to clarify that your account was placed on the maintenance list on the 13th, and the standard turnaround time for such cases is up to 7 working days, excluding weekends and public holidays. This process is followed to ensure that faults are addressed thoroughly and effectively.
That said, we acknowledge your concerns regarding communication and customer experience, and we regret that our service did not meet your expectations during this time. Your feedback has been noted and shared internally for review, as it helps us identify areas where improvement is required.We appreciate the time you took to raise these concerns and apologize for the inconvenience caused.
Kind Regards
ikeja Support (C.M)
Thank you for sharing your feedback. We sincerely regret the frustration and inconvenience you’ve experienced and understand how disruptive service interruptions can be, especially when they affect both home and business use.
We would like to clarify that your account was placed on the maintenance list on the 13th, and the standard turnaround time for such cases is up to 7 working days, excluding weekends and public holidays. This process is followed to ensure that faults are addressed thoroughly and effectively.
That said, we acknowledge your concerns regarding communication and customer experience, and we regret that our service did not meet your expectations during this time. Your feedback has been noted and shared internally for review, as it helps us identify areas where improvement is required.We appreciate the time you took to raise these concerns and apologize for the inconvenience caused.
Kind Regards
ikeja Support (C.M)
Best regards,