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hloni M
1 reviews | Active since Jul 2012
06 Aug 2025, 16:24
7 days for techs to come troubleshoot is unacceptable
After over 4yrs of being a loyal Ikeja customer. On Monday I reported that my router was disconnected. I was told that I should wait 7 working days for an engineer to come look into the matter.
I can’t imagine how anyone is expected to be without connectivity for a week.
This lethargic attitude towards customer support is the reason I am cancelling my account.
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Replies (1)
Ikeja's replyOfficial
06 Aug 2025, 17:07Good day Hloni
Thank you for bringing this to our attention, and for your continued support as a valued ikeja customer over the past four years. We sincerely apologise for the inconvenience you’ve experienced and understand how frustrating it must be to be without connectivity.
We appreciate your feedback and would like to inform you that our team is diligently working on your request. To ensure the highest quality and attention to detail, we kindly request your patience as we work through the task.
We understand the urgency and importance of your concern and assure you that we are making every effort to expedite the process without compromising the quality of our work.
Our Frontline Support team assisted you on 04 August 2025 and subsequently escalated your case to our Network Department for a more in-depth investigation to determine the root cause of the issue.
Please note that our current standard turnaround time for technician dispatch is 7 working days. This timeframe is app**** consistently across all our customers to ensure fairness and operational efficiency.
Thank you for trusting us. We remain committed to resolving this issue and doing right by you. Should you wish to discuss this further or need assistance in the meantime, please don’t hesitate to reach out to our support team.
Regards
ikeja Support Team
***
Thank you for bringing this to our attention, and for your continued support as a valued ikeja customer over the past four years. We sincerely apologise for the inconvenience you’ve experienced and understand how frustrating it must be to be without connectivity.
We appreciate your feedback and would like to inform you that our team is diligently working on your request. To ensure the highest quality and attention to detail, we kindly request your patience as we work through the task.
We understand the urgency and importance of your concern and assure you that we are making every effort to expedite the process without compromising the quality of our work.
Our Frontline Support team assisted you on 04 August 2025 and subsequently escalated your case to our Network Department for a more in-depth investigation to determine the root cause of the issue.
Please note that our current standard turnaround time for technician dispatch is 7 working days. This timeframe is app**** consistently across all our customers to ensure fairness and operational efficiency.
Thank you for trusting us. We remain committed to resolving this issue and doing right by you. Should you wish to discuss this further or need assistance in the meantime, please don’t hesitate to reach out to our support team.
Regards
ikeja Support Team
***
Ikeja's reply06 Aug 2025, 17:07
Official
Good day Hloni
Thank you for bringing this to our attention, and for your continued support as a valued ikeja customer over the past four years. We sincerely apologise for the inconvenience you’ve experienced and understand how frustrating it must be to be without connectivity.
We appreciate your feedback and would like to inform you that our team is diligently working on your request. To ensure the highest quality and attention to detail, we kindly request your patience as we work through the task.
We understand the urgency and importance of your concern and assure you that we are making every effort to expedite the process without compromising the quality of our work.
Our Frontline Support team assisted you on 04 August 2025 and subsequently escalated your case to our Network Department for a more in-depth investigation to determine the root cause of the issue.
Please note that our current standard turnaround time for technician dispatch is 7 working days. This timeframe is app**** consistently across all our customers to ensure fairness and operational efficiency.
Thank you for trusting us. We remain committed to resolving this issue and doing right by you. Should you wish to discuss this further or need assistance in the meantime, please don’t hesitate to reach out to our support team.
Regards
ikeja Support Team
***
Thank you for bringing this to our attention, and for your continued support as a valued ikeja customer over the past four years. We sincerely apologise for the inconvenience you’ve experienced and understand how frustrating it must be to be without connectivity.
We appreciate your feedback and would like to inform you that our team is diligently working on your request. To ensure the highest quality and attention to detail, we kindly request your patience as we work through the task.
We understand the urgency and importance of your concern and assure you that we are making every effort to expedite the process without compromising the quality of our work.
Our Frontline Support team assisted you on 04 August 2025 and subsequently escalated your case to our Network Department for a more in-depth investigation to determine the root cause of the issue.
Please note that our current standard turnaround time for technician dispatch is 7 working days. This timeframe is app**** consistently across all our customers to ensure fairness and operational efficiency.
Thank you for trusting us. We remain committed to resolving this issue and doing right by you. Should you wish to discuss this further or need assistance in the meantime, please don’t hesitate to reach out to our support team.
Regards
ikeja Support Team
***