PM
Palesa M
1 reviews | Active since Oct 2016
27 Aug 2026, 14:59
-5 Stars for attempted ****gery
Completely appalled by the service and overall experience. Why does your site accept card payments for a service that we later have to chase after for for days? This should be *******. Your unsuspecting loyal customers are affected by this ****gery, it's an inconvenience. In addition, helpline is not so helpful after 5pm and that's somehow our problem? I WANT MY MONEY BACK!!!
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Replies (1)
Ikeja's replyOfficial
27 Aug 2026, 16:19Good day Palesa,
Thank you for taking my call.
Please note that we are currently investigating the issue you raised. I can also confirm that your voucher was generated and provided to you.
I sincerely apologise for the frustration and inconvenience caused by the delay and the difficulties you experienced when trying to obtain assistance. We understand your concerns regarding the payment process and the expectation that the service should be delivered promptly once payment has been made.
We appreciate you bringing this matter to our attention and are treating your concerns seriously.
Thank you for your patience and understanding while we work to resolve this matter.
Kind regards,
Customer Support (C.M)
Thank you for taking my call.
Please note that we are currently investigating the issue you raised. I can also confirm that your voucher was generated and provided to you.
I sincerely apologise for the frustration and inconvenience caused by the delay and the difficulties you experienced when trying to obtain assistance. We understand your concerns regarding the payment process and the expectation that the service should be delivered promptly once payment has been made.
We appreciate you bringing this matter to our attention and are treating your concerns seriously.
Thank you for your patience and understanding while we work to resolve this matter.
Kind regards,
Customer Support (C.M)
Ikeja's reply27 Aug 2026, 16:19
Official
Good day Palesa,
Thank you for taking my call.
Please note that we are currently investigating the issue you raised. I can also confirm that your voucher was generated and provided to you.
I sincerely apologise for the frustration and inconvenience caused by the delay and the difficulties you experienced when trying to obtain assistance. We understand your concerns regarding the payment process and the expectation that the service should be delivered promptly once payment has been made.
We appreciate you bringing this matter to our attention and are treating your concerns seriously.
Thank you for your patience and understanding while we work to resolve this matter.
Kind regards,
Customer Support (C.M)
Thank you for taking my call.
Please note that we are currently investigating the issue you raised. I can also confirm that your voucher was generated and provided to you.
I sincerely apologise for the frustration and inconvenience caused by the delay and the difficulties you experienced when trying to obtain assistance. We understand your concerns regarding the payment process and the expectation that the service should be delivered promptly once payment has been made.
We appreciate you bringing this matter to our attention and are treating your concerns seriously.
Thank you for your patience and understanding while we work to resolve this matter.
Kind regards,
Customer Support (C.M)