kM
khayelihle M
1 reviews | Active since Jul 2015
05 Dec 2022, 16:24
Out of Contract Installation, Failure to Cancel as requested
I requested a contract as evidence of a subscription after realizing that I had not app**** for their services to be installed at home but I have not received a response from the team for over a week. All that was received was an invoice for the month.
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Replies (2)
iHappifyFibre's replyOfficial
09 Jan 2023, 18:17 Good day Khayelihle.
Firstly, we at iHappifyFibre wish you a prosperous new year.
Thank you for your review, however not positive for us we value your input. Please note that we have assigned your review to one of our heroes who will be in contact with you shortly. Please do allow us a day or two to rectify your issue mentioned in your review.
Lastly, we value you as our customer and thank you for your continued support.
Regards
iHappifyFibre Quality Team
Firstly, we at iHappifyFibre wish you a prosperous new year.
Thank you for your review, however not positive for us we value your input. Please note that we have assigned your review to one of our heroes who will be in contact with you shortly. Please do allow us a day or two to rectify your issue mentioned in your review.
Lastly, we value you as our customer and thank you for your continued support.
Regards
iHappifyFibre Quality Team
iHappifyFibre's reply09 Jan 2023, 18:17
Official
Good day Khayelihle.
Firstly, we at iHappifyFibre wish you a prosperous new year.
Thank you for your review, however not positive for us we value your input. Please note that we have assigned your review to one of our heroes who will be in contact with you shortly. Please do allow us a day or two to rectify your issue mentioned in your review.
Lastly, we value you as our customer and thank you for your continued support.
Regards
iHappifyFibre Quality Team
Firstly, we at iHappifyFibre wish you a prosperous new year.
Thank you for your review, however not positive for us we value your input. Please note that we have assigned your review to one of our heroes who will be in contact with you shortly. Please do allow us a day or two to rectify your issue mentioned in your review.
Lastly, we value you as our customer and thank you for your continued support.
Regards
iHappifyFibre Quality Team
kM
khayelihle M's updateReviewer Update
09 Feb 2023, 16:06I received a cancellation letter from iHappify for the 31st of December and the services are terminated, however, iHappify has not released the line to allow for my preferred ISP. All I get is agents shifting the blame on a daily and living/working without data at home.
kM
khayelihle M's update09 Feb 2023, 16:06
Reviewer Update
I received a cancellation letter from iHappify for the 31st of December and the services are terminated, however, iHappify has not released the line to allow for my preferred ISP. All I get is agents shifting the blame on a daily and living/working without data at home.