MM
Millicent M
1 reviews | Active since Oct 2011
15 Feb 2023, 14:04
Account suspended though payments up to date
My account was suspended on Friday. This is despite the fact that my account is up to date. When I called the person who sent the suspension letter, I was told to send the proof of payment. I promptly did so but 3 days later I'm off. I work from home and therefore, connectivity to the internet is key but the service from this company sucks.
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Replies (2)
iHappifyFibre's replyOfficial
16 Feb 2023, 08:15 Good day Millicent
Thank you for your review, however not positive for us we value your input. Please note that we have assigned your review to one of our heroes who will be in contact with you shortly. Please do allow us a day or two to rectify your issue mentioned in your review.
Lastly, we value you as our customer and thank you for your continued support.
Regards
iHappifyFibre Quality Team
Thank you for your review, however not positive for us we value your input. Please note that we have assigned your review to one of our heroes who will be in contact with you shortly. Please do allow us a day or two to rectify your issue mentioned in your review.
Lastly, we value you as our customer and thank you for your continued support.
Regards
iHappifyFibre Quality Team
iHappifyFibre's reply16 Feb 2023, 08:15
Official
Good day Millicent
Thank you for your review, however not positive for us we value your input. Please note that we have assigned your review to one of our heroes who will be in contact with you shortly. Please do allow us a day or two to rectify your issue mentioned in your review.
Lastly, we value you as our customer and thank you for your continued support.
Regards
iHappifyFibre Quality Team
Thank you for your review, however not positive for us we value your input. Please note that we have assigned your review to one of our heroes who will be in contact with you shortly. Please do allow us a day or two to rectify your issue mentioned in your review.
Lastly, we value you as our customer and thank you for your continued support.
Regards
iHappifyFibre Quality Team
MM
Millicent M's updateReviewer Update
20 Feb 2023, 09:12Hi iHappifyFibre Quality Team,
It has been 5 days and no word or a phone call from your side. Please consider my subscription canceled because your customer service leaves much to be desired. I will be writing a formal cancellation letter and everyone will know what a let down you are.
It has been 5 days and no word or a phone call from your side. Please consider my subscription canceled because your customer service leaves much to be desired. I will be writing a formal cancellation letter and everyone will know what a let down you are.
MM
Millicent M's update20 Feb 2023, 09:12
Reviewer Update
Hi iHappifyFibre Quality Team,
It has been 5 days and no word or a phone call from your side. Please consider my subscription canceled because your customer service leaves much to be desired. I will be writing a formal cancellation letter and everyone will know what a let down you are.
It has been 5 days and no word or a phone call from your side. Please consider my subscription canceled because your customer service leaves much to be desired. I will be writing a formal cancellation letter and everyone will know what a let down you are.