URGENT DISPUTE: Unproven R900+ Opening Balance + Demand Letter for Apartment

To: Igrow Investment Management CC: Erishia Louw - Portfolio Manager, Sbongile Malaza Date: 10 June 2026

Dear Igrow Management,

I am writing this complaint with extreme disappointment and emotional stress because of how I am being treated by your employees.

1. Erishia Louw - Portfolio Manager Does Not Do Her Job I have sent several emails to Erishia Louw, Portfolio Manager, explaining my complaints about my account. She keeps silent. She does not reply to my emails at all. A portfolio manager must help tenants, not sit there doing nothing while we suffer.

2. Mystery “Opening Balance Brought Forward” R900+ At the end of May I received an account statement from Sbongile Malaza. It shows: • Opening Balance Brought Forward: R900+ • Utilities: R600+ • Rent: R6,500 • Handling Fee: R115

I was shocked. I asked Sbongile Malaza: Where did this R900+ come from? Show me proof. Show me invoices. I told her I will pay what I know I owe because I pay rent + utilities every month.

3. Letter of Demand Instead of Answers Instead of answering me, after a few days Sbongile sent a Letter of Demand. It says I must pay the “remaining balance” including that R900+ within 20 days, or the matter will be taken to lawyers/eviction.

How I Feel: I feel BUL**** and DISRESPECTED. I am being forced to pay money I do not understand and I do not have. We have a budget. We plan how much we are going to spend. You cannot just add R900+ and say “pay” without proof.

I feel emotionally abused. I cannot focus or sleep because I do not know where this money came from. This is not fair to tenants who are desperately needing a place to stay. Ignoring emails then sending lawyers is ************, not service.

My Demand: Under the Rental Housing Act and Consumer Protection Act, I demand within 5 business days: 1. Full itemized statement of account for Apartment [Unit No] 2. All invoices/receipts proving the R900+ “balance brought forward” 3. Written explanation of what that R900+ is for

I will pay any amount that is proven to be legitimately owed. Until you show proof, I dispute the R900+ and the Letter of Demand.

Your employees must respect tenants and do their jobs. Ignoring emails is not doing your job.

I expect a written response with documents by [5 days from today].

Sincerely, Depressed Tenant