Think Twice Before Leasing with IGrow

I moved into my apartment on 31 January 2026, and unfortunately, my experience with IGrow has been extremely disappointing. Upon arrival, the apartment was not in an acceptable condition. The floors and surfaces were dirty and dusty, and the oven was visibly unclean. I had to spend a significant amount of time cleaning the unit myself before I could properly settle in. In addition, I was not provided with a gate remote or proper access setup. Three weeks later, I still do not have a remote or proper access to my apartment. Another major concern is that nowhere in the lease agreement was it communicated that the apartment includes WiFi at an additional monthly fee. Two weeks into my tenancy, I received an invoice stating that I owe money for WiFi. This came as a complete surprise, as I had already arranged and committed to a contract with my own WiFi provider because I was unaware that the apartment had a mandatory WiFi service attached to it. This lack of transparency is unacceptable. I raised these concerns immediately and have been communicating with Machaela Stanley, the portfolio manager, as I do not have an assigned agent. However, I consistently struggle to get assistance. All follow-ups have been initiated by me. When I do eventually receive a response, there appears to be little urgency or accountability in resolving the issues. The lack of proactive communication and support has made this experience unnecessarily challenging. What is particularly frustrating is that invoices are sent promptly and efficiently, yet when it comes to addressing or resolving legitimate tenant complaints, there is no sense of urgency at all. It has now been three weeks, and none of the concerns I raised have been properly resolved. Compared to similar lease agreements in the same building, IGrow is one of the more expensive options. At this price point, one would reasonably expect a far higher standard of service and professionalism. Unfortunately, this is FAR from reality.