THE WORST EXPERIENCE RENTING THROUGH IGROW!

We have the worst experience renting through igrow. We moved into Noah's Village Estate, Pomona, February 2021. Since then it's been a nightmare:

•We reported mold in our bathroom when it had only begun (no response) since then it grew and spread through our whole bathroom, causing health issues especially for my fiance who suffers from asthma. Now they only want to come wash and paint over it. There's no ventilation in the bathroom with only a tiny window in the corner. The mold will just grow again.

•Then the floor tiles in our bedroom lifted from the floor. Almost every unit in this Estate have this issue with the tiles, causing them to fix every unit's tiles. They already fixed the apartment right under us. (They break out AL the tiles and tile it again)

I work from home, so imagine the noise!

Igrow said it will only take a day or 2. It took them 2 weeks!

•Tuesday they started fixing the unit above us.

THE NOICE IS RIDICULOUS!

Again we contacted them, they said again it will only take a day or 2. It's been the whole week now of chopping out tiles right above us. They did not warn us, or gave a memo to anyone. When we contact them they do not even respond. Offers us no solution.

The construction people working here takes an hour and half lunch break every day, and leave just after 3pm. During the day there's sometimes hours going by that they aren't even here working in the apartment. The next morning they are back chopping tiles again.

So, no wonder they take 2 weeks to finish a job! How can we work from home with this noice? We pay our rent and water every month, and this is the conditions we must live in?

The best or only solution is for us to move, terminating the year lease contract, but then they say they will penalise us. How can they penalise us for wanting to move out of an apartment where the floor tiles started to lift only after we moved in, where the mold is making us sick and were we cannot work because of the noice?

We tried being nice, speaking to the people at igrow, asking for solutions. But nothing.

Don't rent through igrow, you'll be stuck living in this conditions, without communication from them with no to little service and help or solutions.