Poor Communication/Management

Quite honestly, I should be rating one star, because they honestly only had one star and that was Natasha Janssen.

Beginning our journey with Igrow we couldn't be happier! They were quick to respond, always ready to listen and assist where needed. It didn't take long for things to go south, though.

It started with a structural error causing a leak in our apartment. I reported the issue on multiple occasions, but received a very delayed response met with a temporary fix. It's been months since reporting the issue and we've since moved out- the issue has still not been properly fixed.

Then our geyser burst. I reported the incident, received a well-timed and prompt response, and then absolute silence once again! We spent more than a week with no access to any water. Our case being juggled between numerous clueless third parties, no communication whatsoever from Igrow and absolutely no assistance.

Eventually, after having to take matters into our own hands and having to physically visit their offices to follow-up, the geyser was replaced a few days later.

Communication is terrible. Management is even worse.

This is all sad to say, because our Journey with IGrow truly started out like a dream. They have some incredible people working hard behind the scenes, but seriously need to fix their communication and management problems!