MM
MZ M
1 reviews | Active since Oct 2021
26 Oct 2021, 07:51
Poor communication, lack of urgency and consideration
Horrible experience through renting at Noah's Village Estates. Water and/or electricity problems almost every week. Continuous construction on property. Poor communication with regards to maintenance. I honestly have had the worst experience renting through Igrow at Noah's Village. It's a shame because I love the place.
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Replies (2)
Igrow Wealth Investments's replyOfficial
26 Oct 2021, 08:08Good day
We are sorry to hear about your experience.
IGrow only act as the rental agents for the development; any construction done on the property are arranged by the developers of the complex.
We would really like to assist you with your concerns so we can ensure that you enjoy your stay at Noah's Village.
We are sorry to hear about your experience.
IGrow only act as the rental agents for the development; any construction done on the property are arranged by the developers of the complex.
We would really like to assist you with your concerns so we can ensure that you enjoy your stay at Noah's Village.
Igrow Wealth Investments's reply26 Oct 2021, 08:08
Official
Good day
We are sorry to hear about your experience.
IGrow only act as the rental agents for the development; any construction done on the property are arranged by the developers of the complex.
We would really like to assist you with your concerns so we can ensure that you enjoy your stay at Noah's Village.
We are sorry to hear about your experience.
IGrow only act as the rental agents for the development; any construction done on the property are arranged by the developers of the complex.
We would really like to assist you with your concerns so we can ensure that you enjoy your stay at Noah's Village.
MM
MZ M's updateReviewer Update
22 Nov 2021, 11:06This past weekend I had yet another unpleasant experience staying at Noahs Village Estates. There was a water leak in my flat and I tried calling the emergency maintenance number from Kibo group then the following took place:
- I called at 16:05 and my call was dropped and followed by a text message telling me to whatsapp them which I found as unprofessional because what if someone is in a crisis and doesn't have whatsapp?
- I sent a whatsapp message at 16:08 stating that I have a water leak emergency. The lady(Natasha) stated this she would not be able to assist me and a plumber would only be available from monday. How is this possible in the case of emergency? I had to literally convince her that my emergency was real and she even demanded me to send her a video before she could act.
- Only after sending her the video then she could suddenly assist me and only proceeded to organise me a plumber at 16:29 which only got to my place around 17:20 which is more than an hour later. I am sure my water bill for this month will be very high thank you to Kibo group.
MM
MZ M's update22 Nov 2021, 11:06
Reviewer Update
This past weekend I had yet another unpleasant experience staying at Noahs Village Estates. There was a water leak in my flat and I tried calling the emergency maintenance number from Kibo group then the following took place:
- I called at 16:05 and my call was dropped and followed by a text message telling me to whatsapp them which I found as unprofessional because what if someone is in a crisis and doesn't have whatsapp?
- I sent a whatsapp message at 16:08 stating that I have a water leak emergency. The lady(Natasha) stated this she would not be able to assist me and a plumber would only be available from monday. How is this possible in the case of emergency? I had to literally convince her that my emergency was real and she even demanded me to send her a video before she could act.
- Only after sending her the video then she could suddenly assist me and only proceeded to organise me a plumber at 16:29 which only got to my place around 17:20 which is more than an hour later. I am sure my water bill for this month will be very high thank you to Kibo group.