MM
Merriam M
1 reviews | Active since Jan 2018
03 May 2026, 09:01
Poor bad service
I recently moved in Protea Village on the 2 May . Same day I moved same day inspection was done after several calls I made . All I can say is I moved in into a *** style place with blocked drains ,door like literally everything in this place is nightmare. 3 days waiting to plumber to come and im told they will come on Monday because is previous owner issue that but is also my my problem but im the one seating with the smelling house now . I opted to rent with Igrow thinking is the best company by far but all I can say is the experience is the worst . We wearing musk like is covid because we can't stand the smell in the house for 3 days in this smelly place and no one cares about us as along as payment is done on our ends they happy
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Replies (4)0
Replies (4)
Igrow Wealth Investments's replyOfficial
07 May 2026, 11:04Dear Merriam,
Thank you for your feedback.
We sincerely apologise for the frustration and inconvenience experienced during your move-in process at Protea Village 6. Unfortunately, there was a delay in arranging the previous tenant’s exit inspection, which impacted the scheduling of certain maintenance items before occupation.
Please note that our maintenance team and contractors were onsite attending to the reported issues, including the drainage concerns, and the necessary work is currently being addressed.
The matter was attended to as soon as the necessary access and inspections were completed. Should you require any further assistance or updates, please feel free to contact our office directly.
Igrow Wealth Investments's reply07 May 2026, 11:04
Official
Dear Merriam,
Thank you for your feedback.
We sincerely apologise for the frustration and inconvenience experienced during your move-in process at Protea Village 6. Unfortunately, there was a delay in arranging the previous tenant’s exit inspection, which impacted the scheduling of certain maintenance items before occupation.
Please note that our maintenance team and contractors were onsite attending to the reported issues, including the drainage concerns, and the necessary work is currently being addressed.
The matter was attended to as soon as the necessary access and inspections were completed. Should you require any further assistance or updates, please feel free to contact our office directly.
MM
Merriam M's updateReviewer Update
07 May 2026, 13:05Good day
Kindly advise who said all has been fixed . The drain smell still there. Half of the issue was done. The unit smells like drop down toilet . My sister stays in the complex the unit was vacant way before but nothing was done. You sent contractors out while we already moved in . Painting done while inside the house and left at 20:30 and left to clean after the mess and the broke my couch leg and paint stain on my furniture and I don't blame them is bound to happend because people stay there . This is not how things are done. Client must moved into a place that is clean not the *** house you sent us into .
There's lot of issues that still not resolved. Garage door not working
There cocroaches in the place
Curtain rails
All walls in the unit are dirty
Door handle
Dobroken windows
Outside tap
Tiles issues upstairs rooms
Like the list is endless
And to get such respond clearly shows that our emails and call im making are going into dead ears
Kindly advise who said all has been fixed . The drain smell still there. Half of the issue was done. The unit smells like drop down toilet . My sister stays in the complex the unit was vacant way before but nothing was done. You sent contractors out while we already moved in . Painting done while inside the house and left at 20:30 and left to clean after the mess and the broke my couch leg and paint stain on my furniture and I don't blame them is bound to happend because people stay there . This is not how things are done. Client must moved into a place that is clean not the *** house you sent us into .
There's lot of issues that still not resolved. Garage door not working
There cocroaches in the place
Curtain rails
All walls in the unit are dirty
Door handle
Dobroken windows
Outside tap
Tiles issues upstairs rooms
Like the list is endless
And to get such respond clearly shows that our emails and call im making are going into dead ears
MM
Merriam M's update07 May 2026, 13:05
Reviewer Update
Good day
Kindly advise who said all has been fixed . The drain smell still there. Half of the issue was done. The unit smells like drop down toilet . My sister stays in the complex the unit was vacant way before but nothing was done. You sent contractors out while we already moved in . Painting done while inside the house and left at 20:30 and left to clean after the mess and the broke my couch leg and paint stain on my furniture and I don't blame them is bound to happend because people stay there . This is not how things are done. Client must moved into a place that is clean not the *** house you sent us into .
There's lot of issues that still not resolved. Garage door not working
There cocroaches in the place
Curtain rails
All walls in the unit are dirty
Door handle
Dobroken windows
Outside tap
Tiles issues upstairs rooms
Like the list is endless
And to get such respond clearly shows that our emails and call im making are going into dead ears
Kindly advise who said all has been fixed . The drain smell still there. Half of the issue was done. The unit smells like drop down toilet . My sister stays in the complex the unit was vacant way before but nothing was done. You sent contractors out while we already moved in . Painting done while inside the house and left at 20:30 and left to clean after the mess and the broke my couch leg and paint stain on my furniture and I don't blame them is bound to happend because people stay there . This is not how things are done. Client must moved into a place that is clean not the *** house you sent us into .
There's lot of issues that still not resolved. Garage door not working
There cocroaches in the place
Curtain rails
All walls in the unit are dirty
Door handle
Dobroken windows
Outside tap
Tiles issues upstairs rooms
Like the list is endless
And to get such respond clearly shows that our emails and call im making are going into dead ears
MM
Merriam M's updateReviewer Update
07 May 2026, 14:32- We can't even do laundry because the washing machine tap is also broken
MM
Merriam M's update07 May 2026, 14:32
Reviewer Update
- We can't even do laundry because the washing machine tap is also broken
Igrow Wealth Investments's replyOfficial
11 May 2026, 07:47Good day Merriam,
Thank you for your feedback, and we sincerely apologise for the continued inconvenience experienced.
Please note that the outstanding maintenance items and concerns raised were escalated with urgency. The landlord approved the required work, and our contractor, Ben, was onsite to attend to the reported issues and remained in contact regarding the progress.
We understand your frustration regarding the condition of the unit upon occupation and apologise for the inconvenience caused during the maintenance process. Your concerns were noted and shared with the relevant parties for further attention.
We appreciate your patience while the necessary work is being addressed. Should you experience any further issues, please contact us directly on *** so that we may assist you further.
Igrow Wealth Investments's reply11 May 2026, 07:47
Official
Good day Merriam,
Thank you for your feedback, and we sincerely apologise for the continued inconvenience experienced.
Please note that the outstanding maintenance items and concerns raised were escalated with urgency. The landlord approved the required work, and our contractor, Ben, was onsite to attend to the reported issues and remained in contact regarding the progress.
We understand your frustration regarding the condition of the unit upon occupation and apologise for the inconvenience caused during the maintenance process. Your concerns were noted and shared with the relevant parties for further attention.
We appreciate your patience while the necessary work is being addressed. Should you experience any further issues, please contact us directly on *** so that we may assist you further.